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Earth Observation Project Manager
2019-10-08 11:15:58| Space-careers.com Jobs RSS
GMV www.gmv.com is a privatelyowned technological enterprise group with an international presence employing more than 1,700 staff. Founded in 1984, GMV mainly operates for both public and private organizations in eight large sectors Aeronautics, Space, Defense, Health, Security, Transportation, Telecommunications and Information Technologies. GMV currently runs work centers in Spain, Portugal, UK, France, USA, Germany, Poland, Rumania, Malaysia. JOB DESCRIPTION We are looking for a profile able to provide support to the development of Earth Observation applications driven from the UK. This position implies technical assistance, contribution to proposal preparation and project management activities. Candidates must have a university degree in an Earth Science field of study and must have remote sensing skills optical or radar that can be applied to different domains environmental, agriculture, forestry,... Candidates should be able to work autonomously, from the phase of investigation and information retrieval from existing technicalscientific sources to the provision of a final technical solution. Candidates should have proven experience managing projects, experience with ESAEC projects is an asset. Requirements European Space Agency Project management Technical writing Proposal preparation Python programming WHAT DO WE OFFER? As soon as they join the organization our professionals are given the chance to tackle technological challenges in an innovative environment, to work in multidisciplinary teams and deal directly with clients. This helps them to mature quickly as professionals. We provide continual topup training to keep our career professionals perfectly abreast of all technologies used. We offer a permanent contract and attractive package including a highly competitive salary plus a comprehensive benefits package. If you would like to work in an interesting, fun, fastpaced, challenging, diverse and global company which is growing rapidly, please send us your resume to jobsgmv.com For more information about GMV, please visit our website at www.gmv.com and our positions at www.gmv.comenEmploymentVacancies
Tags: project
manager
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observation
IT Project Manager
2019-10-07 13:15:15| Space-careers.com Jobs RSS
Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a IT Project Manager based at ESOC, Darmstadt, Germany. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team The position is offered as a fixedterm contract for 3 months. Main responsibilities Experienced IT Project Manager for a Software Evaluation Project needed. The PM will lead a small, 3 month evaluation project to determine the potential next ITSM tool suite for the customer. The following activities are within the scope of the ITSM Tool Evaluation project Preselection of suitable ITSM tools to be considered in the evaluation Review and update of ITSM requirements documentation Initial weighted assessment of suitable tools according to agreed criteriarequirements Identification and preparation of a shortlist of potential toolssolutions Planning and coordination of proof of concepts PoC with select vendors Implementation of a maximum of three 3 PoCs Analysis and review of the PoC results Development of a final recommendation including detailed results of preselection, feature vs requirements analysis, PoC results, Pros and cons, potential implementation schedules, cost breakdown of the potential solution, risks, ROI analysis and compatibility with future requirements. The PM will work within our service contract operating maintaining the customers operational IT, specifically with the ITSM team running and developing the ITSM tools. Heshe will also interface and present progress to the Serco Service Manager for the contract, the Serco Contract Director and customer representative in charge of the operational IT onsite. Ideal candidate The ideal candidate should bring the following skills and experience Proven experience as Project Manager in an IT environment Experience with software development, testing or similar projects Experience in IT service management Expereince with IT Service Management toolssolutions like Remedy, ServiceNow, HP Service Manager PMP or Prince2 certification a plus, other recognised certifications also acceptable ITIL certification a plus Fluency in English, both in speech and writing Ability to work independently and interface stakeholders at various levels in the organisation and within the customers organisation Ability to motivate team membersstakeholders in order to achieve results in timequality Proven ability to organise and chair meetings and create and deliver presentations to management Excellent time management and planning skills Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
IT Service Manager mwd
2019-10-04 20:15:51| Space-careers.com Jobs RSS
Responsibilities Duties The Service Manager will be part of the TPZVD IT Support Team in the delivery of IT services to the client, inline with the contract SLAOLA, and monitoring, report of any agreed Performance Indicators. Ensuring that the quality and contractual aspects are met to the satisfaction of the company and the customer. Ensure that all assigned tasks are performed in a timely and correct way according to the clients requirements. Manage, supervise, assign tasks, actions to the Key persons assigned to the service, and prioritise these with customer Technical officer representative. Conducting regular Project Progress Meetings with the customer and arranging the timely production of reports required for these and other Customer meetings required by the contract raising actions and projectservice issues where appropriate Creation of Activities plan in coordination with the client for each Work Package in order to fulfil the tasks identified. Maintain Skills Database of all staff working under the specified service Maintaining and executing training plan for all staff engaged in the service delivery Participate in technical evolution and implementation meetings with the client. You will be responsible for compliance of its personnel with all health and safety regulations in force Interaction with the other Service Providers to coordinate service activities, when necessary You will be responsible that the administrative requirements necessary for the service team to provide the service are fulfilled. You will be the primary contact for your customer and the team. Produce offersmanage the production of offers for the additional RFPs that are issued by the client. Participate in regular company internal management and technical meetings. Qualifications Experience A university degree in Information technology or equivalent. At least 5 years proven experience in Service Management. Experience in the technical management of multicultural teams. Qualification in project management, ITIL or Scrum. Provision of oncall or callout plan The successful candidate will have strong goaloriented, planning capabilities and a pronounced customer focus. Applicants should have strong communication and collaboration skills, be able to work in a diverse team environment and accomplish goals in line with team objectives. Essential Skills Experience working with critical IT infrastructure environments and managing technical service transition. Experience with Jira tool to produce outputs related to service tasks, effort spent etc Desirable Skills Agile project management approach Project Management certification like PMP or equivalent. ITIL qualified or experience working within an ITIL framework Our offer to you By joining the Telespazio family, you will enjoy all the benefits of a competitive salary in a sustainable work environment, flexible working time models, diverse advancement and training possibilities for technical, language and soft skills, a generous holiday package as well as a company pension scheme. Furthermore, we support you with your relocation. Through our wide network, we can also support your partner in finding a job at your new work location. Application Are you equally inspired by our visions and dreams? Get in touch with us today and send us your application! Your HR Contact for this position is Raphael Rossato.
Tags: service
manager
service manager
manager service
Nazdar names Martin Burns market manager for OEM Inks
2019-09-25 00:59:00| Label and Narrow Web Breaking News
Martin previously worked at Nazdar for 16 years.
Tags: market
manager
martin
names
Customer Service Manager, Video Infrastructure Services, Europe
2019-09-23 13:16:28| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure Services, Europe Luxembourg Betzdorf Role Description Summary The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Primary Responsibilities Key Result Areas Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for Video specific process procedures. Key results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customer on a regular basis Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 30 of the time Overlooking the European market and processes of the customer and being consultant to optimize his business Fluent English, French and other additional languages welcome Qualification Experience Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 5 years relevant experience in a project management, business management, service delivery andor account management role PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of industry and European market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
services
video
customer
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