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IT Service Delivery Manager

2019-11-11 16:15:39| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. IT Service Delivery Manager Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The IT Service Delivery Manager, under the direction of the IT Account Manager Video, identifies business requirements and oversees the delivery of the IT services within the context of the Video business. The foundation of this position is establishing processes to provide consistently high levels of customer service in a costeffective manner. The IT Service Delivery Manager is responsible for providing business requirements and expectations as well as feedback on performance, to various IT teams and oversees IT service delivery execution, preventing defects within the IT Department. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Responsible to the IT Account Manager, to own their services, end to end, including ApplicationsOperations as part of the IT delivery model Work in harmony to deliver the services Own KPIs through an account dashboard, and submit them to the IT Account Manager Video, with conclusions, and trend analysis Engage with the resolver groups within IT to close Account issues and prepare RCAs, when needed Identify, propose and action solutions for issues identified during internalexternal reviews Detect process defects and improvements, giving input to Business Process Owners and work with IncidentProblemChange Managers Maintain a working knowledge of industry best practices, solution methodologies, and emerging technology trends stay uptodate with stateoftheart IT concepts and technologies Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas across several countries. Maintain and nurture customer relationships to support the IT Account Management to manage demand, identify requirements, and support the delivery of solutions Support the IT Account Manager in building business cases to sell in proposed solutions to the Business IT Steering Committee Participate in weekly IT Process Review Meetings with IT Business Process Managers Ensure Outstanding Business Support ensure team members, including 3rd parties, provide outstanding daytoday IT support, working within defined SLA metrics and manage issues to completion. Facilitate successful execution of major IT business application projects including communication with key executives, budget management, and coordination of 3rd party deliverables Perform other related duties as assigned COMPETENCIES Strong analytical and problemsolving skills Proven negotiation skills Demonstrated managerial skills, able to lead a team and cooperate with other IT and business functions Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Ability to learn new technologies quickly Service and customercentric mindset is a must. Excellent written and verbal communication skills Ability to understand business requirements and work towards solutions Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work in a rapidly changing environment under tight timelines QUALIFICATIONS EXPERIENCE Bachelors Degree in Computer Science, Business Information Systems or equivalent Minimum eight to ten years of applicable professional experience in a large heterogeneous environment Working knowledge of PMP Project Management concepts and principles Proven experience of the following disciplines Knowledge Management, Incident Management, CatalogRequest Management, Service Level Management, Vendor Management, IT Asset Management Sound knowledge of IT Service Management and ITIL Framework Sound technical understanding of the IT landscape and related technical skills Project Management Professional and IT Service Management Certification are a strong asset Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Request fulfilment Incident, Problem, Change, Service Asset and Configuration and Release Management Main interfaces to other departments Technical departments management requirements Group Information Cyber Security compliance with security requirements Internal and external customers Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service manager delivery service delivery

 

WEKO Names Area Sales Manager

2019-11-08 14:15:00| Nonwovens Industry Breaking News

Christian Heinle is responsible for Japan, China, South Korea and Taiwan

Tags: area sales manager names

 
 

Senior Manager, Cyber Security Operations

2019-11-06 11:15:10| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Cyber Security Operations Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The Cyber Security Operations function has SESwide responsibility for cybersecurity monitoring, cybersecurity incident response and vulnerability and configuration compliance management. The job holder is responsible for leading, developing and maturing SES Cyber Security Operations function and is responsible for the delivery of its services to internal and external customers. The incumbent defines the cybersecurity operations strategy to continuously extend the service portfolio, improve service levels, mature delivery processes and the overall efficiency and capabilities of the function. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Supervise, coordinate and develop the cybersecurity operations function and supporting technical infrastructure for all SES entities to ensure efficient and effective cybersecurity monitoring, incident response and vulnerability as well as configuration compliance management Plan, develop, manage and continually improve processes and procedures required for the cybersecurity operations function Ensure SES security incident response readiness by establishing and continuously improving SES security incident response framework and training the incident response team Manage security incidents in accordance with the incident response policy and process and direct incident response teams to ensure a coordinated, timely and effective response to security incidents Establish a threat intelligence program and produces actionable, relevant strategic and tactical threat intelligence from different relevant sources in order to Leverage threat intelligence information in order to improve the efficiency and effectiveness of cyber security operations Disseminate synthesized intelligence information to SES stakeholders, including senior management and relevant engineering and operations groups Inform the information security management and information security engineering functions to ensure that information security management framework and security infrastructure are aligned with relevant threats Perform strategic and tactical planning for SES cyber security operations functions Define and maintain relevant KPIs for the security operations function and its services to facilitate management reporting and continuous improvement Identify needs, estimate costs, and justify request priorities for budgetary purposes Evaluate new and emerging technologies for introduction andor integration into the cybersecurity operation functions Manage a team of security engineers andor analysts responsible for cybersecurity incident response, cybersecurity monitoring, cybersecurity vulnerability assessment and configuration compliance Manage the team to strengthen, enable and grow talent through coaching, continuous feedback and technical mentoring Identify, cultivate and grow technical leaders Prepare a portfolio for providing cybersecurity operations services for the SES customers, if required Travel and oncall duty as required COMPETENCIES Strong project management skills incl. budget management Ability to take over responsibility and ownership for achievement of common cross functional goals Ability to integrate into and lead crossfunctional andor virtual teams Ability to handle simultaneously multiple projects and leads Excellent communication skills good listener, ability to understand perspective of others, to work effectively at all levels of the organisation, to mediate in conflicts and resolve issues, to secure stakeholder buyin to the proposed solution ability to explain security rationales and controls to nontechnical audiences Ability to manage and empower resources by setting priorities that balance shortterm support requirements and longterm strategic goals of the company Ability to balance risks and opportunities in order to provide a modern, efficient IT solutions for business while risk for SES is identified and managed adequately Strong analytical and problem solving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions that address the root cause of the issue Innovative spirit and business acumen Ability to motivate colleagues across functional and geographically distributed teams Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change while deriving from SES strategy concrete needs for change and translating this into actionable plans QUALIFICATIONS EXPERIENCE Masters degree in computer science or equivalent Minimum eight years of relevant professional experience in cyber security monitoring, incident response, computer forensics, malware analysis, vulnerability management and threat intelligence Strong knowledge of and experience in running cyber security operations teams Excellent understanding of the latest tactics, tools and techniques used by modern threat actors as well as effective prevention and detection strategies Indepth cloud security knowledge O365, Azure, system security knowledge multiple operating systems, including Windows platforms, and Linux and application security knowledge, including a clear understanding of their vulnerabilities, exploits and how to secure them Knowledge of and experience with security technologies, such as EDR, Antivirus, Network and Host Intrusion Detection Systems, Web ProxyContent Filtering, Authentication technologies, Security Information and Event Management systems and SOAR solutions Broad and indepth knowledge in cyber security knowledge of the satellite industry is considered as a plus Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: security manager senior operations

 

Business Development Manager mfd

2019-11-06 09:14:46| Space-careers.com Jobs RSS

LSE Space GmbH is truly an international company with widespread expertise in large international projects often crossing multiple organizational, cultural, and technological barriers. LSE Space is looking for experienced Engineer mfd in order to fulfill the duty of Business Development Manager mfd As an independent space consultancy, LSE Space has been supporting satellite and manned missions in both the industrial and public sectors since 1990. Today LSE Space is part of SSC, the Swedish Space Corporation. Based on almost 30 years of experience we can offer a wide range of services such as Operations Services where we cover the full mission range. Our expertise includes satellite operations and engineering, ground segment operations and engineering, space engineering and scientific services, simulations and training as well as systems engineering and software solutions. Here we deliver services for the ground segment, including project management, system engineering, software development and system test, integration and validation. The Business Development Manager mfd we are looking for will be responsible for managing our service team and developing business with one of our largest customers. Additionally, heshe will support the organization to identify, pursue and exploit business opportunities in the European space sector. Knowledge, skills and abilities Proven experience in account management Space enthusiast with a large amount of experience of our core business Existing network in the space ops sector Adept at understanding technical and complex problems Strong customer focus and orientation Ability to work independently Proficient in writing proposals Independent, selfdriven Ability to learn and gather information. Academic requirements A University or similar degree in an engineering field, preferable aerospace engineering or similar discipline. The position will be located in Darmstadt. Travel will be required. Are you looking for a challenging position in a very interesting, international environment? Please apply online on www.lsespace.com online application Benefits A permanent employment contract. Competitive salary plus a comprehensive benefits package. Career path. Security In line with Asylum Immigration Legislation, all applicants must be eligible to live and work in the EU. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.

Tags: business development manager business development

 

Manager, IT Service Delivery

2019-11-04 18:17:05| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Manager, IT Service Delivery Germany Munich Unterfhring You, under the direction of the IT Account Manager, identify business requirements and oversee the delivery of the IT services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of internal customer service in a costeffective manner. You are responsible for providing business requirements and expectations as well as feedback on performance, to various IT teams and oversees IT service delivery execution, preventing defects within the IT Department. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Responsible to the IT Account Manager, to own their services, end to end, including ApplicationsOperations as part of the IT delivery model Work in harmony to deliver the services Own KPIs through an account dashboard, and submit them to the IT Account Manager, with conclusions, and trend analysis Engage with the resolver groups within IT to close Account issues and coordinate the preparation of RCAs, and Service Improvement Plans, when needed Identify, propose and action solutions for issues identified during internalexternal reviews Detect process defects and improvements, giving input to Business Process Owners and work with IncidentProblemChange Managers Maintain a working knowledge of industry best practices, solution methodologies, and emerging technology trends stay uptodate with stateoftheart IT concepts and technologies Understand the strategic imperatives, business capabilities, operating model, issues, and IT needs of assigned business areas across several countries. Maintain and nurture customer relationships to support the IT Account Management to manage demand, identify requirements, and support the delivery of solutions Support the IT Account Manager in building business cases to sell in proposed solutions to the Business IT Steering Committee Participate in weekly IT Process Review Meetings with IT Business Process Managers Ensure outstanding business support ensure team members, including 3rd parties, provides outstanding daytoday IT support, working within defined SLA metrics and manage issues to completion. Facilitate successful execution of major IT business application projects including communication with key executives, budget management, and coordination of 3rd party deliverables Perform other related duties as assigned COMPETENCIES Strong analytical and problemsolving skills Proven negotiation skills Demonstrated managerial skills, able to lead a team and cooperate with other IT and business functions Proactive approach towards potential andor current customers Ability to work autonomously with minimal supervision Ability to learn new technologies quickly Service and customercentric mindset is a must. Excellent written and verbal communication skills Ability to understand business requirements and work towards solutions Openness for new technologies and readiness for change Stress resistant and able to manage multiple tasks at the same time Ability to work in a rapidly changing environment under tight timelines QUALIFICATIONS EXPERIENCE Bachelors degree in Computer Science, Business Information Systems or equivalent Minimum eight to ten years of applicable professional experience in a large heterogeneous environment Working knowledge of PMP Project Management concepts and principles Proven experience of the following disciplines Knowledge Management, Incident Management, CatalogRequest Management, Service Level Management, Vendor Management, IT Asset Management Sound knowledge of IT Service Management and ITIL Framework Sound technical understanding of the IT landscape and related technical skills Project Management Professional and IT Service Management Certification are a strong asset Knowledge and experience in Capacity and Availability Management is a strong asset Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS Key performance indicators Request fulfilment, Capability and Availability Management. Incident, Problem, Change, Service Asset and Configuration and Release Management Main interfaces to other departments Technical departments management requirements Group Information Cyber Security compliance with security requirements Internal and external customers Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service manager delivery service manager

 

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