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Crazy Color Names National Sales Manager

2019-07-22 16:37:00| Happi Breaking News

Magnano to lead professional direct-dye hair color brand.

Tags: sales national color manager

 

Moquin Press finds success with Heidelbergs Prinect Business Manager

2019-07-19 17:09:00| Label and Narrow Web Breaking News

The MIS system integrates Moquins entire business process, production, analytic and customer information into a smart print shop workflow.

Tags: business press manager success

 
 

Contract Manager Service Desk

2019-07-19 13:29:24| Space-careers.com Jobs RSS

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. In order to continue to build and grow our business groups, Serco Services GmbH have an excellent opportunity for a Contract Manager to manage a number of existing contracts within our business area Service Desk. Package description Excellent Salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities Reporting to the General Manager, the Contract Manager Service Desk will be based in Darmstadt and manage several contracts in Darmstadt, Frankfurt and Munich with an ultimate responsibility for currently some 35 staff. The aim of the Contract Manager is to maximise personal and account performance, by developing individual skills and competence. This is carried out by a mixture of the following objectives Effective management of client relations Ability to digest complex operational issues Provide Solutions to meet Clients aspirations and values Meet Company targets Manage contract delivery, in accordance with Corporate and Client strategies and polices ensuring the requirements of the contract are met Manage Team Leaders and lead them and their teams to delivery of services Monitor performance at all levels including KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes Responsibilities Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and client satisfaction To plan and deliver the recruitment, development and deployment of resources within and across the teams in order to maintain a skilled and effective workforce to meet contractual obligations To regularly review the activities of the service in order to ensure the most effective and cost efficient approach is used to deliver the service and meet contractual obligations. Proactively review working practice to identify and implement improvements in productivity, quality, service levels and client satisfaction by employing Sercos tools and processes as well as bestpractice approaches To be cost conscious and ensure efficient resource utilization. To interface with internal and external clients in order to ensure contractual obligations are met and client needs are satisfied To manage the operational impact of any changes to the proposed service. Grow the business Key Activities Work on a variety of projects and make sure they are completed in a timely manner and following assigned budgets Responsible for contract closeout, extension and renewal Nurture customer relationship, negotiating contracts, managing tenders, and assessing customer needs Draft, evaluate, negotiate and execute contracts Communicate contractual changes to all stakeholders Resolve any contractrelated issues whether internally or externally Partner with a variety of business support functions, including customer care, sales and labour relations Create and maintain procedures for problem resolutions and processes Create and implement process improvements to better monitor team productivity and increase customer satisfaction Train staff, monitoring expenses, conduct employee appraisals Prepare monthly reports Escalation management, both internally and externally Supervise contract teams, assign tasks PL responsibility for assigned contracts Establish and maintain supplier relationships by serving as a single point of contact for contractual matters Manage record keeping for all contractrelated correspondence and documentation. Ideal candidate The ideal candidate should bring the following skills and experience Experience in a related field that includes Large Scale Customer Contract Centre Operations and or Services Desk Operations. Experience in managing high level client relationships and a natural ability to understand and interpret customer needs. Relevant Bachelors Degree required, MBA preferred Minimum of five years progressive responsibility with quantifiable results in contract negotiation, administration andor management Demonstrated negotiation and problemsolving skills Experience in managing budgets andor business plans Technical proficiency, supervisory skills, leadership, and communication abilities. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint Ability to meet project objectives within designated constraints Knowledge of client operations Commercial awareness Contract management experience Organizational skills Computer competences Negotiation and persuasion abilities Attention to details Time management Decisionmaking Teamwork Problemsolving orientation Bilingual in English and German language, written and spoken Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: service manager contract desk

 

Executive Assistant to German General Manager and German Leadership Team

2019-07-18 14:29:44| Space-careers.com Jobs RSS

Serco Nederland BV, Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for an Executive Assistant to German General Mananger and German Leadership Team based at Serco Support Office, Darmstadt, Germany. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities The EA executive assistant will be part of a small team which will provide high level organisational and administrative assistance. The role will also provide a key point of contact within the Business Unit for all key operational stakeholders. The key purpose of the role includes Providing SecretarialAdmin assistance to the German General Manager, ensuring delivery of their personal and team objectives, such as travel booking, meeting management and minuting. Providing Admin assistance to the German Leadership team through performing travel booking and minuting Be the key point of contact for the German Operations, responding to requests, scheduling of contract and country visits and board meetings, and the facilitation of requests for information and assistance Be the German Safety, Risk Compliance Assistant, assist in the development of the Quality, Health and Safety and Environmental, IT Security and IT Service Management Systems Ensuring all corporate systems including Assure, CMA, Risk Register are updated Assist the weekly, monthly and quarterly reporting requirements, through consolidation and formatting of reports to the right level of profile, escalation and sharing of activities to meet the divisional requirements. Project management of specific tasks and initiatives including follow up of existing German LT actions. Assist HR to be an ambassador and key contributor of the Country People Culture Objectives Provide holidaysickness cover and assistance to team members to cover part time working, projects and high workload Additionally, the successful candidate will concentrate on the following activities A key point of liaison with customersthird parties to arrange key meetings Board meetings, Space Days and introductions Coordinate customercontract visits log Assisting with German growthrelated activities CAC EAC scheduling attendance, Pregate preparation scheduling, conceptual follow up to GM triggered activities. Custodian of Germany Gifts Hospitality register and ensuring it is maintained and has integrity Provide proactive EAadmin assistance to the GM with good awareness, knowledge and experience of the nature and work. Undertakes work on their behalf and in their absence, knows business and understands how activities of the leaders fit into the business and community, is aware of all key contracts internal external to business. Diary Management to GM to ensure their time is used effectively balancing their time with customers to deliver growth, governance contracts to ensure employee engagement service improvements Ensures a drumbeat of effective governance and operational reporting compilation of information is achieved through the organisation of effective communications, governance and meetings Preparing the agendameeting monthly reports for CRBPR including chasing for submissions from HR, SRC, Finance etc Weekly, Monthly and Quarterly Reporting delivered on time, in correct format and filed German Organizational structure kept up to date hierarchies correct for the German business and in Contract Organizational Charts. Be the Safety, Risk Compliance Assistant, assisting in the development and assurance of the Quality, Health and Safety and Environmental, IT Security and IT Service Management Systems Ensure that SRC documentation, concerning the procedures or certifications, records and reporting is available and updated and monitor their implementation Responsible for following up on any SRC related nonconformities, seeking to improve maturity of the operations. Assist in delivering recognition and engagement initiatives and events including Pulse Awards, Long Service Awards, Conferences, European Board Meetings etc Ensuring PDR MidYear reviews for all GLT employees take place, logged followed up, following the correct process and documentation Engagement Plans Assist HR GM in the engagement agenda e.g. sharing of best practice You saidwe did etc Arrange travel requirements for General Manager and German LT, ensuring appropriateness policy maintained. Inputting of General Manager expenses and ensuring adherence to expenses policy by conducting adhoc reviews as requested Ideal candidate The ideal candidate should bring the following skills and experience Essential General university entrance qualification Desirable Educated to degree level or equivalent Proficient in MS Office, Excel, Visio and strong MS Power point skills Strong IT skills and able to take on role of Superuser for the internal systems including Expenses, Risk Register, Assure etc Excellent organisational and prioritisation skills to achieve timely results within a pressurised environment. Ability to handle all confidential issues professionally always Strong relationship management within the team and across divisional boundaries and able to demonstrate a clear knowledge on the purpose and vision of the German Business operational priorities Demonstrates a One Serco mindset through building collaborative relationships and up to date knowledge of Serco internal networks and politics Can Do attitude, willing able to provide practical assistance or project support to the capabilities as required Customercentred and engaging The post holder must demonstrate excellent written and oral communication skills with an ability to interact at all levels of seniority. Able to represent the function and demonstrate a clear awareness on the purpose and vision of the Defence Business Unit. Possesses excellent written communication skills Fluency in English and German language Previous experience in a similar role, working for senior Directors who have a large operational remit Ability to demonstrate discretion and diplomacy Experience of working on a contract with good knowledge of the contract environment operational drivers Good awareness knowledge of German Business Customer base Good awareness knowledge of HR practicesemployment aspects people engagement Working as part of a team Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: general team manager german

 

Service Tool Manager

2019-07-18 14:29:44| Space-careers.com Jobs RSS

Serco Nederland BV, Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Service Tool Manager based at ESOC. The position is offered as a fixedterm contract to cover the paternal leave. The support period from 092019 until 022020 with a possibility of extension for the rest of 2020. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities The successful candidate will concentrate hisher activities on the following tasks Collection of requirements from stakeholders. Creation and maintenance of project documentation. Reviews procedures and work flows for implementation in the customised ITSM tool. Development, maintenance and documentation of addon tools and uilities. Evaluation of change request viability, including effort estimation and risk assessment. Preparation and conduction of tests for major releases and migrations of the customised ITSM tool. Report generation and creation. Support of configuration database related activities. Liaison with the user community. Internal interface for service teams on configurationdocumentation issues in the area of the customised ITSM tool. Escalation of issues with CIs, the CMDB or invalidout of date documents. Ideal candidate The ideal candidate should bring the following skills and experience Essential Strong IT skill set Word, Excel etc Experience with ITSM tool Some SQL knowledge ITIL knowledge Ability to work on their own Ability to troubleshoot Very good English language skills verbalwritten Ability to writeupdate documentationcreate reports Good communication skills and service ethos Desired Database knowledge preferred Micro Focus Service Manager knowledge would be good Configuration Management experience would be a plus Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: service manager tool service manager

 

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