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Home › support engineer

 

Tag: support engineer

Junior Application Support Engineer

2020-03-27 12:16:45| Space-careers.com Jobs RSS

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for two Junior Application Support Engineers, based in Frankfurt. The position is offered as a fixedterm contract until 311220. This role will start as remote working due to current COVID19. Job Description Excellent Salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main Responsibilities The key person will be responsible for Support and backup of the current developer on site Maintenance and some development Office applications R and Python support of modules using REST and smaller development Knowledge of both SQL and VBA. Any exposure to SSRS and or Microsoft Access advantageous. Analytical ability and aptitude for problem solving. The Ideal Candidate The key person should have VBA R Python Rest Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: support application junior engineer

Video Application Support Engineer

2020-03-23 16:16:44| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Video Application Support Engineer Romania Bucharest ROLE DECRIPTION SUMMARY SES is providing an increasing set of customerfacing applications being hosted in one of our datacenters or in public cloud infrastructure. Your main task is to provide appropriate technical support to our customers by understanding their issues and either providing a solution directly or escalating to the appropriate instance internally or externally. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Provide B2B customer support for professional video applications on a 247 basis. Research, resolve, respond to, and document end user inquiries and escalate or reassign issues and problems as needed to appropriate resource for resolution. Implement new customer services and optimize operational services. Engage directly with the customers in identification of the issues and in reaching the solution as required Monitor application performance Identify and proactively communicate with software providers and IT infrastructure providers ensuring the needs of the customer are met Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects COMPETENCIES Adaptability and willingness to learn Strong analytical troubleshooting and problemsolving Strong clientfacing and communication skills Strong customer focus, including experience working with customers directly, and prioritizing customer needs incl. solving outages Responsible, selfmotivated, professional, energetic Strong written and verbal communication skills Ability to perform well as a selfstarter Ability to prioritize workload, and adapt to new processes and procedures quickly Excellent work ethic and ability to perform independently and within a teambased environment QUALIFICATIONS EXPERIENCE A.S. B.S. in Software Engineering or a related degree Experience providing customer support in a technical capacity and handling as well as documenting requests with tools like Jira and Confluence Familiarity with Amazon AWS Services, MS Azure, MS Windows Server and Client Operating Systems, various LinuxDistributions and FirewallSolutions JuniperPaloAlto Networks SoftwareDevelopment Skills in GoLang, C or PHPJava are a plus Experience with troubleshooting network connectivity issues Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: video support application engineer

CAATS Computerassisted Audit techniques Support Engineer

2020-03-13 12:16:12| Space-careers.com Jobs RSS

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. We currently have an exciting opportunity for a CAATS Computerassisted Audit techniques Support Engineer, based in ESTEC Noordwijk,Netherlands. Main Responsibilities The Engineers shall perform the following activities Develop, upgrade, maintenance and extent all the GNSS CAATS computerassisted Audit techniques and any associated tools Integrate the inputs provided by the contractors into the GNSS CAATS and develop the associated tools to perform this integration Integrate the outputs from the GNSS CAATS into the GNSS Cyber Internal Audit Report and develop the associated tools to perform this integration Develop and maintain a database with all the data inputs as the main repository of the Auditor knowledge base Physical Audits to some important Infrastructures within the scope of the Cyberinternal Audit Plans The Ideal Candidate The following requirements are considered important to identify the CAATs Support Engineers. Minimum a bachelors degree or equivalent, preferably in the field of software engineering. The EU SECRET Clearances are mandatory. Expertise, at least, 2 years in software development. Experience in conducting projects reviews document and SW development processes. Experience programming in Visual Basic. Knowledge in at least one area Generalised Audit software GAS or Business Intelligence tools. Knowledge about addins, plugins and apps for Microsoft Office as Power User, Power Pivot, Power Query, ParallelDots, Office Tab, Kutools, Tableau or other similar tools to increase the productivity of the Microsoft Office products. Knowledge about the ISACA Framework, ISO27K, NIST or COBIT standards is an asset. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

Tags: support techniques audit engineer

Computer Assisted Audit Techniques CAATS Support Engineer

2020-03-11 16:16:45| Space-careers.com Jobs RSS

Position Reference 031 The CAATs is an instrument for Auditors to gather information independently and provide a means to gain access and to analyse data for a predetermined Audit objective and to report the Audit findings with emphasis on the reliability of the records produced and maintained in the system. You will take the responsibility to develop, upgrade, maintain and extent all the ESA GNSS CAATS computerassisted Audit techniques and the tools associated. Tasks and Activities The scope of work will include Provide the products and the software developed to the ESA GNSS Cyber Internal Auditor CIA. Develop, upgrade, maintenance and extent all the ESA GNSS CAATS computerassisted Audit techniques and any associated tools. Perform the following services on a weekly basis Upgrade and maintain the current ESA GNSS CAATS computerassisted Audit techniques. Develop a new set of tools to improve the current ESA GNSS CAATS. Support for the maintenance of the ESA GNSS CIA Evidences Database, currently based on Microsoft Excel. Integrate the inputs provided by the contractors into the ESA GNSS CAATS and develop the associated tools to perform this integration. Integrate the outputs from the ESA GNSS CAATS into the ESA GNSS Cyber Internal Audit Report and develop the associated tools to perform this integration. Develop and maintain a database with all the data inputs as the main repository of the Auditor knowledge base. Develop the tools to validate and verify the data provided by the contractors. Develop the tools to maintain records of software Audit activities evaluation logs, status reports provided by the contractors. Support to the ESA GNSS Cyber Internal Audit team for the development of specific software and scripts during the execution of the Audits. Maintain a ESA GNSS CAATS Configuration Management Database CMDB. Deliver a monthly report to the ESA GNSS CIA. Skills and Experience The following skills and experience are mandatory You have a minimum a bachelors degree or equivalent, preferably in the field of software engineering. You possess the EU SECRET Clearances. You have at least 2 years expertise in software development. You have experience in conducting projects reviews document and SW development processes. You have experience programming in Visual Basic. You have knowledge in at least one area Generalised Audit software GAS or Business Intelligence tools. You have knowledge about addins, plugins and apps for Microsoft Office as Power User, Power Pivot, Power Query, ParallelDots, Office Tab, Kutools, Tableau or other similar tools to increase the productivity of the Microsoft Office products. You have knowledge about tools as ACL or IDEA is a plus. You have relevant technical experience preferably in Audit and software engineering You have good stakeholder management skills. You are flexible and able to work in international multisite teams. You have knowledge about the ISACA Framework, ISO27K, NIST or COBIT standards is an asset. You have a good understanding of the software development process. You have a good understanding of the software delivery. You are fluent in English. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 25032020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support computer techniques audit

Galileo Service Support Engineer

2020-02-19 15:12:10| Space-careers.com Jobs RSS

Position Reference 020 You will have the opportunity to support the operations and service provision activities within the User Services Management team. Tasks and Activities The scope of work will include Supporting the monitoring and management of the service provision offline activities and e.g. user support Supporting the review, update andor preparation of Service Provision procedures. This includes, but is not limited to Service Provision Plan Service OPS Procedure Interface SOPI documents, including for offline operations related to the service provision Assessing the readiness and adequacy for Service Provision of newupdated operational products and processes. Supporting the implementation of new Galileo services e.g. OSNMA, HA, including the offline operations activities. This includes, but is not limited to Supporting the review, and contribute to update andor preparation of Service Requirement Documents and Service Implementation Plans. Supporting the identification andor implementation of the modifications required to the Services Operations and or Infrastructure. Supporting the preparation andor update of Service Provision procedures and operational products and processes. Supporting the performance of Service Validation campaigns Supporting the Operations Change Control Board OPSCCB by preparing, reviewing and assessing changes to the operational contractual and technical baseline in the frame of the Service Provision activities Supporting the reviewevolution of Galileo Service Operator GSOp performance through the participation on relevant reviews and meetings MPMQSPRSER and through the monitoring of the Service Provision activities performed by GSOp Maintaining an efficient and trusting relationship with project stakeholders, within the GSA and with the relevant subcontractors Skills and Experience The following skills and experience are mandatory You have a Masters Degree in the relevant discipline. You have at least 5 years of relevant experience in the domain. You have experience in User Services Management. You are fluent in English, both written and spoken. You are organised, dynamic and proactive with good communication skills. The following skills would be highly desirable You possess a security clearance EU Secret. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 18032020. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: service support engineer galileo

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