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Senior Solutions Engineer Video Regional

2019-11-07 11:15:59| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Solutions Engineer Video Regional Brazil Sao Paulo Your Job The incumbent is responsible for technical proposal elaboration for infrastructure and media services, support technical contract negotiations and validations, carrying out technical analysis on potential or existing customer services and contractual committing satellite link performances. Emphasis is on the integrated teamwork approach by providing technical pre sales support tasks and postsales support on dedicated customer accounts. All technical solutions and services provided by SES are generated, validated and implemented through the Solution Engineering team, ensuring highest efficiency, technical excellence and optimized use of the groups assets. The incumbent provides an elementary role in the sales acquisition and service delivery process ensuring the Sales revenue targets. Your Responsibilities Drive the prequalification technical due diligence of new regional sales opportunities and the preparation of technical, infrastructure and media services proposals in response to customers service requirements, RFIs and RFPs The incumbent supports the Solution Engineering team during customer meetings and contract negotiations, works closely with the senior team members on major customer projects, and support by coordinating activities and drafting proposals. The incumbent offers bespoke technical solutions and indepth expertise during customer meetings and contract negotiations and represents also the company during regional trade conferences and exhibitions. The incumbent also provides the inputs to support the design and development of new products and contributes to competitor analysis The incumbent designs valueadded digital media solutions for content management and delivery The incumbent offers oversight of the assignment of customer services on the satellites and the optimization of satellite resources including the planning activities associated with replacement satellite transitions, service restoration plans and the development of new satellites and new satellite neighborhoods The incumbent translates contractually agreed SLAs into QoS, coordinates with customers, Commercial Operations and SES Engineering for the resolution of operational problems, and interfaces with the Global Service Delivery teams and other internal stakeholders to ensure that customer service support meets the expectations during the entire service lifecycle The incumbent supports the development and introduction of new business processes and the development and introduction of software applications The incumbent is selfsufficient, requires minimal supervision, works independently and is technically accountable in the region The incumbent generates technical training material and provides training sessions on relevant SES technical environment and services, towards regional team members and new recruits Coaches other technical team members in their skills development and progression . Your Competencies Ability to combine commercial savviness with technical expertise in order to efficiently assist the sales organization Proactive attitude, think outside the box and continuously try to find ways to improve the level of support Technical competencies OTT OVP practical knowledge at the functional and component levels incl and not limited Applications, Private CDN and Origin analysis, Ad delivery technology etc. Good presentation techniques and effective sales proposal skills. Ability to work effectively in structured or virtual teams Ability to build and maintain relationships as well as the ability to gain a clear understanding of the customers businesses and requirements in order to be able to offer the customer bespoke advice upon forthcoming product developments or services that could lead to new sales andor to service optimizations Ongoing knowledge and understanding of the market and developments in the customer base Good cultural understanding of variances within the region and as such the differences in market settings, customers expectations requirements Your Profile University or engineering degree e.g FH, TH, IST, BSc, MSc in telecommunications or related field At least 5 years of professional experience in relevant field Willingness to work in stress peaks and with remote colleagues in a global environment. Experience in satellite transmission analysis and solution engineering is an asset Experience in broadcasting technologies, content preparation and management, network architecture access schemes, data networking and engineering software development. Knowledge of the audiovisual media industry, Broadcasting technologies, DVB, OTT, IP, VoD, Practical knowledge at the design of OTTOVP systems Basic commercial understanding skills. Knowledge of satellite technology, standards and market trends for satellite communications, RF technology and equipment, communication protocols Fluency in English any other regional language being an asset Willingness to travel Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: video solutions regional senior

 

Senior Manager, Cyber Security Operations

2019-11-06 11:15:10| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Cyber Security Operations Luxembourg Betzdorf ROLE DESCRIPTION SUMMARY The Cyber Security Operations function has SESwide responsibility for cybersecurity monitoring, cybersecurity incident response and vulnerability and configuration compliance management. The job holder is responsible for leading, developing and maturing SES Cyber Security Operations function and is responsible for the delivery of its services to internal and external customers. The incumbent defines the cybersecurity operations strategy to continuously extend the service portfolio, improve service levels, mature delivery processes and the overall efficiency and capabilities of the function. PRIMARY RESPONSIBILITIES KEY RESULTS AREAS Supervise, coordinate and develop the cybersecurity operations function and supporting technical infrastructure for all SES entities to ensure efficient and effective cybersecurity monitoring, incident response and vulnerability as well as configuration compliance management Plan, develop, manage and continually improve processes and procedures required for the cybersecurity operations function Ensure SES security incident response readiness by establishing and continuously improving SES security incident response framework and training the incident response team Manage security incidents in accordance with the incident response policy and process and direct incident response teams to ensure a coordinated, timely and effective response to security incidents Establish a threat intelligence program and produces actionable, relevant strategic and tactical threat intelligence from different relevant sources in order to Leverage threat intelligence information in order to improve the efficiency and effectiveness of cyber security operations Disseminate synthesized intelligence information to SES stakeholders, including senior management and relevant engineering and operations groups Inform the information security management and information security engineering functions to ensure that information security management framework and security infrastructure are aligned with relevant threats Perform strategic and tactical planning for SES cyber security operations functions Define and maintain relevant KPIs for the security operations function and its services to facilitate management reporting and continuous improvement Identify needs, estimate costs, and justify request priorities for budgetary purposes Evaluate new and emerging technologies for introduction andor integration into the cybersecurity operation functions Manage a team of security engineers andor analysts responsible for cybersecurity incident response, cybersecurity monitoring, cybersecurity vulnerability assessment and configuration compliance Manage the team to strengthen, enable and grow talent through coaching, continuous feedback and technical mentoring Identify, cultivate and grow technical leaders Prepare a portfolio for providing cybersecurity operations services for the SES customers, if required Travel and oncall duty as required COMPETENCIES Strong project management skills incl. budget management Ability to take over responsibility and ownership for achievement of common cross functional goals Ability to integrate into and lead crossfunctional andor virtual teams Ability to handle simultaneously multiple projects and leads Excellent communication skills good listener, ability to understand perspective of others, to work effectively at all levels of the organisation, to mediate in conflicts and resolve issues, to secure stakeholder buyin to the proposed solution ability to explain security rationales and controls to nontechnical audiences Ability to manage and empower resources by setting priorities that balance shortterm support requirements and longterm strategic goals of the company Ability to balance risks and opportunities in order to provide a modern, efficient IT solutions for business while risk for SES is identified and managed adequately Strong analytical and problem solving skills ability to frame complex problems or business issues and can elaborate and articulate alternative solutions that address the root cause of the issue Innovative spirit and business acumen Ability to motivate colleagues across functional and geographically distributed teams Ability to work independently with minimal supervision Ability to set priorities autonomously and to proactively deliver results, even under tight deadlines Ability to overcome resistance to change while deriving from SES strategy concrete needs for change and translating this into actionable plans QUALIFICATIONS EXPERIENCE Masters degree in computer science or equivalent Minimum eight years of relevant professional experience in cyber security monitoring, incident response, computer forensics, malware analysis, vulnerability management and threat intelligence Strong knowledge of and experience in running cyber security operations teams Excellent understanding of the latest tactics, tools and techniques used by modern threat actors as well as effective prevention and detection strategies Indepth cloud security knowledge O365, Azure, system security knowledge multiple operating systems, including Windows platforms, and Linux and application security knowledge, including a clear understanding of their vulnerabilities, exploits and how to secure them Knowledge of and experience with security technologies, such as EDR, Antivirus, Network and Host Intrusion Detection Systems, Web ProxyContent Filtering, Authentication technologies, Security Information and Event Management systems and SOAR solutions Broad and indepth knowledge in cyber security knowledge of the satellite industry is considered as a plus Fluency in English, any other language is considered as an asset Willingness to travel internationally OTHER KEY REQUIREMENTS COMMENTS NATOEU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: security manager senior operations

 
 

Senior Engineer, Service Improvement

2019-11-04 09:16:06| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Service Improvement United States Bristow, Virginia Role Description Summary As the Senior Engineer, Service Improvement you will role play a critical role in Network Managed Services in driving Service Improvement initiatives especially in terms of problem management for all incidents reported in the Networks NOC. The key objective of this role is to support service improvement related to ensure improvement of Customer experience and contractual SLAs with our customers In this position you will work closely with cross functional team Operations, Engineering, Tools and Customer facing organizations to ensure that persistent and chronic issues are identified and corrected, improving SLAs as well as Customer Satisfaction levels with Managed Services operations. You will also be responsible for ensuring problem management, reporting process adherence and compliance, and streamlining processes and procedures. Primary Responsibilities Key Result Areas Analyse and identify chronic events incidents impacting customers, and work with Field Engineering and Product Design Engineering to find improvements and software hardware bugs as well as fault resolution through updates upgrades Setup problem management process with existing tools and infrastructure and then work to improve the process Drive relevant stakeholders to follow the process and work with reporting team to create insights to improve efficiency customer satisfaction Document and maintain a lessonslearned database and ensure a constant culture of improvement Design and develop training and competency assessments for the shift teams RF engineers to ensure each teams ability to support multiple technologies, processes, and services are at par with Global Services standards Assist the NOC management team with continuously improving the change request management processes and procedures Generate trend analysis based on technical metrics and routineondemand reports for technical anomalies Support Service Improvement Manager by delivering analysis for service improvement initiatives including quality reviews, process assessments, and problem management Competencies Strong analytical skills with a keen eye on detecting repeatedchronic issues Experience of handling NOC shift as a Team lead Outstanding problemsolving Oral and Written Communication Sound engineering and technical knowledge of IP satellite delivery Ability to work independently and efficiently in a highpressure NOC environment Selfmotivated Resiliency Superior organizational skills and followthrough with ability to deal with multidisciplinary stakeholders technical, customers, vendors Takes initiative without close supervision and proactively resolves customer issues Expertise in explaining complex technical issues in business terms Sense of urgency, initiative and a competitive drive to get things done Qualification Experience Bachelors Degree in Engineering, Telecommunications, or related field required experience may be substituted for education Minimum 5 to 10 years of experience in the satellite, telecommunications, or similar technical industry handling incidents required Experience troubleshooting complex satellite earth station systems preferred Deep knowledge of satellite systems engineering with high level understanding of technical impact on operational effectiveness preferred Solid understanding of GEO HTS technology and satellite ground equipment preferred Fluency in English required French, German, Spanish, and other languages are considered as additional assets Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: service senior improvement engineer

 

Senior Manager, Procurement, Business Services

2019-10-31 10:16:53| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Procurement, Business Services Luxembourg Betzdorf Role Description Summary The Senior Manager Procurement, Business Services is the Global Category Manager for the category Business Services and Car Fleet. Heshe coordinates, supports and mentors a team of Category Managers, covering the abovementioned categories plus Marketing, Communication and PR and Travel and Expenses, held by other category managers, but enablingempowering any member of the team to cover projects outside of their categories if required. Accountable for the design and execution of procurement strategies and projects ontime, onspec, onbudget and in compliance with SES policies, objectives and strategy. Accountable for preparation and execution of negotiation strategies, contracting and contract implementation. Execute on the company strategy on procurement of the Business Services mentioned above. Works with SESworldwide budget holders to facilitate sourcing and new source development, in coordination with the Global VMP team. Bid support regarding Procurement expertise to SES teams participating in tenders, heshe may be involved in managing other SES Procurement categories of VMP scope as needed. Monitoring of companywide compliance with the SES Procurement Policy within the relevant category and geography, working with stakeholders on noncompliant cases, assess their criticality and maintain an adequate level of compliance to Companys policies and procedures. Provide leadership and support for active Vendor RelationshipService Management on the relevant categories and geography. Supports company transformation by providing input and feedback on new processes, procedures and tools. Primary Responsibilities Key Result Areas Category Management Develops categories and commodities strategy for Professional services and Car Fleet, based on accurate spend distribution perform vendor segmentation. Support relevant SES functions with a strategic view on procurement in the relevant category, agreeing strategic category plans with the budget holders. Develop global sourcing strategies that will provide competitive advantages to the budget holders. Coordinate the execution of the strategies with global, regional and local teams. Supervises, validates and signs off, together with the Head of Department, the strategies proposed for other categories managed by direct reports, their full alignment with the company and Department objectives Financial results, Customer Experience, Digital transformation, Flexibility. Bid Strategy and Negotiation Develop and implement the bid and negotiation strategy for all commodities covered by category strategy through analysis of global markets, commodity trends, value chain analysis, clean sheet costing, business needs and vendor relationship management. Lead and coordinate crossfunctional negotiation teams, ensuring that adequate preparation is carried out. Transactional operational activities Work with other VMP staff with the goal to answer the business needs. Company Financial Results Contribute to the Company savings and Cash Flow objectives. Continuously improve companys working capital position, meet other factors requested by the business. Vendor Relationship Management VRM Provide leadership to develop world class relationships within vendor organizations to align suppliers strategies with the companys focus on total cost of ownership, advantaged supply chain, innovation and continuous improvement. Supports the Vendor Service Management group in monitoring regularly relevant aspects on vendor performance based on agreed KPIs, the current and potential vendors health status, including financial, legal, capacity, capability aspects, major contract milestones involving contract lead functional specialist to ensure compliance during and after the implementation and maintain the value provided by the respective agreement for its whole duration. Monitors current service levels to ensure agreed standards are consistently delivered. Identifies, trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Market Competitive Intelligence Develop efficient channels for capturing effective market intelligence. Supports and if necessary drives efforts to automate and improve intelligencegathering and Leverage this data through shouldcost models and other forms of financial or negotiation strategies. Benchmark vs and across industries to identify untapped savings potential. Drives involvement of VMP on trade fairs, conferences, etc., coordinating with the Business Services teams to offer a coordinated position towards vendors and facilitating the generation of new business and partnerships. Processes and Systems Apply VMP and Companys processes, policies, procedures and systems along the sourcing process Ariba, VMS, vendor account creation and maintenance, saving calculation, reporting, etc.. Represent VMP during internal and external audits. Develop and maintain an excellent understanding of the SAP purchasing module, and of SAP Ariba, including interaction with and training for internal stakeholders, support Sourcetopay process optimization. Proposes and maintains standardized processes around Business Services related procurements statement of work, technical requirements and statement of compliance, price breakdown, etc. for better efficiency. Projects involvement Support SES projects in a timely manner as needed, integrates in project teams as necessary and takes ownership of all thirdparty procurement, delegating as necessary and as allowed by policy, making sure silos are broken up. Competencies Advanced knowledge in sourcing strategies, commercial contract laws, commercial accounting practices, international business practices, risk management strategies, supply chain processes, financial analysis Demonstrated managerial skills and ability to cooperate with other business functions, energises and motivates a team or teams across diverse areas of the business Easiness to interpret longterm strategy and drive it forward, through definition and delivery of business plans, management of a resource planning, establishment of functional objectives Excellent communication skills to compile, interpret and present information on complex and important issues Strong negotiations skills and influence capacity influences people in contentious and sensitive situations, anticipating and planning for objections and how to overcome them Ability to present recommendations and make decisions on initiatives which will have a significant contribution to business success balancing risk with opportunity Strong problemsolving skills, using expertise and taking into account the impact on the organisation and the industry to tackle complex issues Proactively identifies and promotes the need for change, overcomes resistance and provides support to others where necessary to realise the benefits. Qualification Experience Masters Degree in Procurement, Supply Chain, IT, Engineering, Finance or Business Management Minimum 12 years of experience in total, preferably working across various Manufacturing or Service Provider organizations from different sectors, involved in multitasking, multicultural project teams, multinational matrix organization. Fluency in English, oral and written. Other Key Requirements Comments Impact and contribution The position has a strategic impact within the organization Establish and implement category strategies with a longterm focus 3 to 5 years based on the organizations and department vision Lead a team of category managers and implement the company vision in the Business Services Procurement area. The position has a direct contribution within the organization Directly and clearly influences the course of action that determines the achievement of results. Communication Internal Hierarchical leadership Continuous Reporting on critical or major projects, ask support for strategy implementation obtain approval on transactional, operational, processes, policies, audits. VMP leadership team Continuous Obtain approval of category, commodity and supplier strategies. Communicate financial performance and regular status updates to goals and objectives. Obtain approval for business allocation decisions, monthly review of KPIs and category performance as well as business plan inputs. Procurement buyers specialists Continuous Design, review and execute sourcing and negotiation strategies, performance to targets and resources management across a family of commodities. as applicable Budget holders and internal functions Frequent Alignment and input to strategy design and execution, P2P and sourcing process regular reviews about progress, opportunities, risk. External Vendors Continuous active relationship management and relationship building to yield value to SES. Associations Networks Occasional Ensure SES is connected with world class procurement commodity developments. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE

Tags: services business manager senior

 

Senior Engineer, Ground Systems

2019-10-29 10:16:32| Space-careers.com Jobs RSS

About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Engineer, Ground Systems United States Manassas, Virginia As the Senior Ground Platforms Engineer you will be responsible for testing and deploying satellite communications hubs and modems supporting both GEO and MEO constellations mainly based on Comtech systems. This position will work collaboratively with our partner vendors, ground platform architect, network architects, and operations team. Candidate must be selfdriven and contribute significantly in a fastpaced environment. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Analyze VSAT solutions using Comtech Solution in support of SES service offering Lead deployment and testing of ground systems in a lab environment, run test plans, and generate test reports Develop test plans to support the validation of MEO and GEO ground platforms to ensure they meet the technical, functional, performance, and business requirements Partner with Comtech to development system and optimize solutions Evaluate and recommend thirdparty test tools to aid with systems test efforts Drive technical defects and bug resolution with our partner vendors Create operations handover documentations that describes SES Networks specific configuration, commissioning procedure, troubleshooting guides, and CONOPs Deploy HUB software upgrades and major HUB configuration changes Serve as the service reliability engineering function within our engineering team Provide training and support as required to other technical staff QUALIFICATIONS EXPERIENCE Bachelors degree in engineering, computer sciences, IT or similar required education can be substituted for experience Masters degree preferred 1015 years of experience in the satellite or telecommunications industry required Advanced experience in VSAT platforms like Comtech focus, iDirect, Gilat, Newtech, or others preferred Advanced experience with designing service levels using QoS feature of VSAT platforms Moderate experience in IP protocols, TCP, UDP, RTP, routing protocols, and switching preferred Moderate knowledge of WAN optimization techniques including TCP acceleration, caching, and compression preferred Basic experience with Unix system environment preferred SatcomComtech certifications and or other industry certification is a plus MEO satellite experience is a plus Proficiency in English required other languages a plus Ability to travel 25 of the time required Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE

Tags: systems ground senior engineer

 

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