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User Support Engineer

2015-11-17 14:06:09| Space-careers.com Jobs RSS

Job Description As part of the Technical and Scientific Support Department, you will have the following responsibilities Installconfigureadministrate desktop and notebook systems Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences. Requirements You are required to have as minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment Fluency in English.

Tags: support user engineer support engineer

 

Head of Nevada AFL-CIO calls on workers to support NV Energy

2015-11-17 12:02:40| Semiconductors - Topix.net

The Nevada AFL-CIO is rallying workers to demand that NV Energy charge rooftop solar customers for transmitting power to the electric grid. Danny Thompson, the executive-treasurer of the Nevada AFL-CIO, which represents workers from the International Brotherhood of Electrical Workers, said in an email last week that "everyone should pay their fair share."

Tags: support head energy calls

 
 

Requirements and Business Process Support engineer

2015-11-16 20:06:04| Space-careers.com Jobs RSS

We are looking to further enhance our team by adding a Requirements and Business Process Support engineer You will be based initially for 1 year at our clients headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include Whenever customers raise needs for new IT systems or enhancements to existing ones, the Key Person will interact with the business users to understand their underlying needs and formulate and document them as end user requirements. It is foreseen, that the key tasks will include as a minimum Interact with business users to understand their underlying needs and identify if an IT system would be suitable to meet their needs Collaborate with business users to understand their processes, suggest process improvements where possible and extract and define end user requirements Cooperate with the Information Management IM team in the Process Assurance and Management Support Division PRS, in particular when processes are assessed and addressed Document resulting processes in cooperation with the PRS IM team and end user requirements in suitable formats, e.g. in process diagrams, use cases, wire frames or requirements specifications, etc. Support the implementation team in defining the related technical requirements Facilitate business user interactions during implementation projects to ensure the solutions meet their needs Initiate and facilitate the acceptance and roll out phases of the system and subsequent pilot phases including preparation of user manuals or similar and delivering training to business users. In addition, the Key Person will provide support to Contribute to project planning and reporting Provide training on the various Information Management systems Contribute to the knowledge build up inside the team in business process and requirements engineering Support the improvement and documentation of business processes inside ICT Document tasks and deliverables according to Client working practices. Your Profile In addition to having a university degree in computer science, software engineering or equivalent, the key person shall have as a prerequisite Extensive experience in eliciting and documenting end user requirements Extensive experience in analyzing business processes, developevolve business processes in collaboration with business users and document them in suitable formats Handson experience of electronic workflow systems for managing information andor document management systems Experience in facilitating large and heterogeneous groups resulting in actionable outcomes Experience in preparing technical requirement specifications Experience in supporting acceptance and roll out activities for IT systems Experience in preparing user manuals or similar and deliver training for IT systems Good understanding of Information Management concepts and in particular document management principles and the related requirements Highly self motivated with a high level of autonomy in working arrangements and the ability to apply initiative and creativity in the execution of tasks Excellent organizational, interpersonal and communication skills, willingness to learn, able to work as part of a team and displaying a strong customeroriented approach to interact with Client personnel. In addition to the above requirements, experience knowledge in any of the following areas shall be considered a distinct advantage Experience of workflows based on Oracle BPELSOA Suite 11g and BPMN from at least one of the following areas development and implementation, operations, maintenance and support or technical presales Experience of systems based on Oracle Web Center Content from at least one of the following areas development and implementation, operations, maintenance and support or technical presales Experience in developing wire frames in collaboration with business users Experience in developing business cases Experience in PRINCE2 and ITIL Experience in SAP ERP. The official languages are English and French. The working language for the tasks and responsibilities is English. A working knowledge of French would be an advantage, but not essential. REFERENCE 15211541 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 20th January 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

Tags: business support process requirements

 

ICT User Support Engineer

2015-11-16 20:06:04| Space-careers.com Jobs RSS

We are looking to further enhance our team by adding a ICT User Support Engineer You will be based initially for 1 year at our clients headquarters in Darmstadt, Germany. Extension of a further 3 years may be possible. In this large European Agency you will find an excellent and modern working environment with challenging tasks and responsibilities. Your Tasks Include The ICT User Support Engineer will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The ICT User Support Engineer will have as a minimum the following responsibilities Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate standard corporate office applications Maintain, administer and support remote access devices e.g. iPhones, VPN tokens Administer user accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, MS Office , Visio, etc Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and training to IT Users Act as an interface between 1st level support and the 2nd level engineers responsible for the backend systems. Provide support to upgrade and enhancement Projects Plan and perform rollouts of new Software Provide support to VIP users Provide support for WebEx and Videoconferences In the performance of these tasks, the consultant will have to comply with the relevant working practices and procedures. Your Profile The IT User and Technical Support Consultant is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, iPhones, WebEx Extensive experience in end user support in general. Experience in performing user administration in MS Active Directory Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in providing support for Document Management Software Experience in providing 1st level support for SAP The official languages are English and French. The working language for the position is English and therefore the consultant must be able to work effectively in this language and have knowledge of the other. German would be advantageous in contacting local companies. REFERENCE 15211542 LOCATION Darmstadt, Germany CONTACT recruitmoltek.net CLOSING DATE 25th January 2016 MOLTEK has been serving the space and aerospace industries since 1995, providing international consultancy services for a wide variety of clients from private and public corporations to national and international authorities and agencies.

Tags: support user engineer ict

 

Photos: D.C. Shows Support for Paris After Attacks

2015-11-16 19:23:19| Real Estate - Topix.net

This past Friday, the Eiffel Tower in Paris went dark after the horrific attacks done by Isis , and the world responded by illuminating their own buildings and monuments with the colors of France's flag. Washington, D.C. joined in with support for Paris with bouquets of flowers and other gifts placed in front of the gates of the Embassy of France .

Tags: support photos shows paris

 

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