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Controller, Customer Service Delivery
2017-06-23 11:10:49| Space-careers.com Jobs RSS
SES is the worldleading satellite operator with a fleet of more than 50 geostationary satellites. The company provides satellite communications services to broadcasters, content and internet service providers, mobile and fixed network operators and business and governmental organizations worldwide. SES stands for longlasting business relationships, highquality service and excellence in the satellite industry. The culturally diverse regional teams of SES are located around the globe and work closely with customers to meet their specific satellite bandwidth and service requirements. SES holds a participation in O3b Networks, a next generation satellite network combining the reach of satellite with the speed of fiber. Where others see barriers, we see opportunities. Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers needs and visions? Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it cant be done alone. Its a great time being SES. SES is the worldleading satellite operator providing endtoend communication solutions. SES leads across new technologies in video, enterprise, mobility and government We are a team of people coming from all across the globe who work together to make a real difference in the world. We help to bridge the digital divide by connecting millions of people on the African continent. We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the worlds seas and ocean regions via our dedicated mobility beams We distribute 7,400 channels to more than 1 billion people in 317 million homes. We work together with our partners to develop new standards that transform how people consume and enjoy entertainment. Controller, Customer Service Delivery 1 Context The Controller, Customer Service Delivery CSD, will join a shift team responsible for the support, management and monitoring of SES platforms and services 24x7. The Controller will be expected to diagnose and resolve service anomalies in the Satellite RF, IP and Broadcast domains as part of a predefined incident management process. The incumbent shall perform routine operational tasks such as trouble ticket management, service reporting and carrier lineup activities. The position also carries the expectation that the incumbent shall fully engage with SES next generation services HTS Mobility on a technological and service delivery level. The incumbent will also support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope. The incumbent will be expected to work with Network Management Systems NMS from multiple vendors in the IP and Broadcast domains. Responsibilities Working in the operational control room, maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems Provide 247 service support to SES global customers Operate SES managed platforms and associated networks Be accountable for the delivery of industry leading customer service Perform timely and effective troubleshooting and service recovery actions Perform line up tests of uplinks as required Provide technical support to customer Create operational reports and statistics as required Ensure the availability and preparedness of SES monitoring systems for Data and Broadcast services Liaise with and escalate to Engineering support when required Level 2 Experience Qualifications. Some or all of An electronicstelecommunicationsICT BSMS degree or equivalent qualifications and experience Working experience in technical customer support and servicesystems management Theoretical and practical knowledge of satellite communications, networking andor IT systems Knowledge of satellite communications techniques, architecture and protocols Operating knowledge of VSAT platforms and associated systems Knowledge of IP networks, platforms and Internet infrastructure BGPDNSIPV6 etc. andor Broadcast systems and technologies DVBMultiplexingContributionDistribution Working knowledge of systems and server infrastructure LinuxWindows The ideal candidate will have A willingness and drive to continuously acquire new knowledge and skills A strong aptitude for a systems approach to problem solving and good analytical skills Excellent written and oral communication skills A strong customer focus Selfmotivation, attention to detail and accuracy The ability to work in a team environment, and independently as required The ability to learn quickly and be a team player Accurate reporting skills Innovation to develop working environment A good level of English, any other languages considered an asset We offer you A diverse workplace. For SES, diversity is more than a question of gender or race we welcome different minds and different skills An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets Opportunities to further grow and develop in a global and growing company we believe lifelong learning is key to bring the best of SES worldwide A competitive compensation package linked to your performance and further completed with attractive benefits SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To apply click here
Tags: service
customer
delivery
customer service
Report: Tesla Planning its Own Music Streaming Service
2017-06-23 03:06:13| PC Magazine MP3 Player Product Guide
Not content to just offer drivers Spotify access, Tesla is reportedly in talks with major record labels to create a new way for people to listen to music.
Tags: service
music
report
planning
First Elizabeth line train enters passenger service
2017-06-23 01:00:00| Railway Technology
The first Elizabeth line train has started passenger service between Liverpool Street and Shenfield on the TfL Rail route, following extensive testing and preparations.
Tags: service
line
train
elizabeth
IT Service Manager
2017-06-22 16:11:21| Space-careers.com Jobs RSS
You will have the opportunity to manage and coordinate the overall ESOC IT services which have been outsourced to overall service providers OSP. Tasks and Activities The scope of work will include You will be supporting the OSP in ESOC onsite service delivery. You will be reviewing OSP monthly status, performance, capacity reports for ESOC against the contractual SLAs. You will be reviewing Units of Charge reports against ordered quantities. You will be managing the ESOC CITI documentation and actions data base. You will be defining operational procedures for ESOC site service management coordination activities with service interface partners ON, FM. You will be defining and following up implementation of new customer service requirements. You will be monitoring OSP service alerts and take action for the case of information delay or service interruptions not reported by the OSP. You will be assisting, support and liaise with the new communications service provider for the phase in of the new CITI support contract. You will be communicating service catalogue content and change to users at ESOC. Skills and Experience The following skills and experience are mandatory You have knowledge of the ESOC site business requirements on corporate IT services workplace, LAN, fixed and mobile telephony You have a good knowledge of the ESOC corporate IT service catalogue You possess ITIL best practices certificate You are fluent in English and German desirable You have good communication skills and team spirit You have at least 2 years IT service management experience You are results and goal oriented work structure The following skills would be highly desirable IT networking and VoIP experiences IT project leadership skills How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 31072017. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
KDDI chooses Sigma Design's Z-Wave for Smart Home service
2017-06-22 13:00:25| Digital TV News
Sigma Designs (NASDAQ: SIGM) has announced that Japans largest telco corporation, KDDI, uses Z-Wave as the wireless mesh technology powering their smart home solution, au HOME , designed specifically for network operators.
Tags: home
service
smart
designs
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