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Tag: customer
AutoZone Sales Disappoint on Customer Preferences
2014-09-22 17:42:36| Auto Parts - Topix.net
Auto parts retailer AutoZone Inc reported weaker-than-expected quarterly revenue as a strengthening U.S. economy encouraged consumers to buy new vehicles instead of repairing existing ones. Autozone's same-store sales rose only 2.1 percent in the fourth quarter ended Aug. 30, compared with a 4 percent rise in the third quarter.
Tags: sales
customer
preferences
disappoint
The Fleet Customer Experience Revolution
2014-09-21 21:45:11| AutomotiveDigest.com - Automotive Industry News
Which companies are setting customer experience expectations for your business? By Jeofrey Bean Knowing which companies are setting experience expectations is more important than ever. It goes beyond customer satisfaction and onto innovating the next generation customer experience. Whether on the job, at home or relaxing on vacation, your present and future customers are having experiences that impact their expectations of you and your business. According to J.D. Power and Associates Chief Research Officer Gina Pingitore, When you have a company that sets the new bar on expectations, it sets the bar for every company. For example, Amazon fundamentally changed the way that people interact and expect to interact with all online providers. You are not in competition with Amazon, yet part of your business is online. Why should you care about the Amazon customer experience? Because when people have experiences, they do not sort and compare them in neatly organized industry, product or service categories. They will compare their online experience with your company to their experience with Amazon. This is true for the entire customer experience continuum. People compare the interactions they have with your messages / promises, people, processes, products and services to those interactions they have already experienced. And chances are very good that you are being compared to the extremes, the worst and the very best experiences. READ MORE to learn how many experience leaders build a detailed and meaningful understanding of customers from a day-in-the-life perspective. The Article The Fleet Customer Experience Revolution appeared first on Automotive Digest.
Tags: experience
customer
revolution
fleet
Customer Service and Communication are Key
2014-09-21 19:51:48| AutomotiveDigest.com - Automotive Industry News
Whether PARS is hired by FMCs or Fleet Managers to move vehicles, clear communication is always key - and Customer Service is always excellent. The Article Customer Service and Communication are Key appeared first on Automotive Digest.
Tags: service
key
customer
customer service
Telus discloses law enforcement requests for customer data
2014-09-19 02:00:00| Total Telecom industry news
Canadian telco received 103,462 requests for subscriber information in 2013.
Tags: data
customer
law
requests
Buyer Beware: Whirlpool gives customer credit after stove door explodes
2014-09-18 18:38:48| Appliances - Topix.net
The manufacturer of her Maytag stove did not appear interested in offering her compensation when the glass on her oven door exploded. Days before, Action Line had written about a consumer who was offered compensation from Sears Canada after the glass door on his four-year-old Kenmore stove exploded.
Tags: customer
credit
door
buyer
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