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Tag: customer
DirecTV finds Sky Brasil overstated customer numbers
2013-06-27 15:22:00| Telecompaper Headlines
(Telecompaper) Pay-TV provider DirecTV announced that its subsidiary Sky Brasil has been overstating subscriber numbers for several months. An internal investigation started in April found that some employees were improperly waiving or reducing subscription fees for some customers in order to limit churn. DirecTV said the unauthorised sales practices led to an overstatement in active customer numbers of around 100,000 as of end-2012 and around 200,000 as of March this year. The customers who would have otherwise no longer receiver Sky services will have their contracts with the operator terminated by the end of this month. DirecTV will take a one-time charge of USD 25 million in the second quarter to write-off the costs of the terminated customers and their equipment. In addition, due to increased competition, economic and other factors, the company said it expects Sky Brasil's on-going churn will be higher than previously anticipated. Further details will be discussed at its second-quarter report, scheduled for 01 August. The internal investigation into the matter is still ongoing.
Tags: customer
numbers
brasil
sky
Middle Tennessee Electric Membership Corp. Modernizes Customer Billing System
2013-06-27 00:09:00| Transmission & Distribution World
The Middle Tennessee Electric Membership Corp., in partnership with KPIT-Sparta, has announced the successful completion of its Cornerstone project to modernize the customer billing system in preparation for the roll out of MTEMC's automated meter infrastructure solution. read more
Tags: system
customer
middle
membership
Xtime Customer Retention Management Platform Boosting Show Rates, Labor Hours for Auto Dealers
2013-06-25 18:33:33| AutomotiveDigest.com - Automotive Industry News
Xtime announced that auto dealers using its technology are boosting appointment show rates and labor hours to improve fixed operations results. Were seeing an 82% appointment show rate since using Xtime to schedule appointments in-shop and on-line, noted Ross Corey, service manager for Audi St. Paul, Maplewood, MN. Read more!The Article Xtime Customer Retention Management Platform Boosting Show Rates, Labor Hours for Auto Dealers appeared first on Automotive Digest.
Tags: show
management
auto
hours
How to Use Content to Build Customer Loyalty and Retention
2013-06-24 18:43:43| AutomotiveDigest.com - Automotive Industry News
Though content marketing is not a new concept, it's now more important than ever for any company looking to build customer loyalty and drive deeper engagement with customers. Even as content creation tools and social media have simplified the process, they've also changed the business landscape. Companies now need to embrace their new role as publishers and act accordingly. So how can you address those challenges and implement a successful program? By following these four steps. 1. Set program goals Keep reading!The Article How to Use Content to Build Customer Loyalty and Retention appeared first on Automotive Digest.
Tags: content
customer
build
retention
Bernard and Tregaskiss Launch Joint Customer Service and Technical Support Number
2013-06-20 06:00:00| Industrial Newsroom - All News for Today
BEECHER, Ill./WINDSOR, Ontario – <a href="http://www.bernardwelds.com/">Bernard</a> and <a href="http://www.tregaskiss.com/">Tregaskiss</a> have launched a new joint toll-free number for distributors and end users in the U.S. and Canada. The new number, 1-855-MIGWELD (1-855-644-9353), provides one point of access to customer service and technical support for both Bernard and Tregaskiss, and is a means to simplify inquiries for those who use products from both companies.<br /> <br /> By ...
Tags: service
number
support
customer
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