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Tech firms demand greater transparency into how feds use customer data

2013-07-18 21:49:19| InfoWorld: Top News

Major tech companies, investment groups, nonprofits, and trade associations have united in calling on the feds for greater transparency into how the NSA, Department of Justice, and other agencies work with Internet users' pers

Tags: data customer tech greater

 

New Guidebook Details Best Practices for Smart Grid Customer Engagement

2013-07-18 19:25:00| Transmission & Distribution World

The U.S. Department of Energy has released "Voices of Experience: Insights on Smart Grid Customer Engagement" at the National Town Meeting on Demand Response and Smart Grid in Washington, D.C. read more

Tags: details customer smart practices

 
 

Clarabridge's "Customer Experience Rocks" Road Show Tour is Coming to New York

2013-07-18 14:56:21| IT Services - Topix.net

Clarabridge, Inc. , the leading provider of intelligent Customer Experience Management solutions for the world's top brands, is bringing its " Customer Experience Rocks " Road Show series to New York on Thursday, July 18, from 3:00 p.m.-5:00 p.m. ET.

Tags: show york experience customer

 

Verizon adds 5 millionth FiOS Video customer

2013-07-18 14:00:20| Digital TV News

Verizon Communications (NYSE, Nasdaq: VZ) has reported second-quarter 2013 results. Verizon added 140,000 net FiOS Video connections in the quarter to end with a total of 5.0 million, representing a year-over-year increase of 12.6 percent.

Tags: video customer adds verizon

 

Price and Billing are Primary Drivers of Increased Customer Satisfaction with Utilities

2013-07-17 20:51:00| Transmission & Distribution World

Despite ongoing severe weather across the United States resulting in longer outage periods per event, customer satisfaction with residential electric utilities has increased substantially from 2012 driven primarily by improvements in billing/payment, price and outage communications. read more

Tags: with price customer primary

 

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