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IBM launches Watson customer service smart bot
2013-05-22 13:34:12| InfoWorld: Top News
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls. The IBM Watson Engagement Advisor uses IBM's Watson, the artificial intelligence software the company developed to compete on the Jeopardy game show two years ago.
Tags: service
customer
customer service
smart
SAP touts service that sells customer data from phone firms
2013-05-22 08:57:12| CNET News.com
The European maker of enterprise software would serve as a kind of middleman, analyzing data gathered by various wireless operators, selling results to marketers, and sharing the profits with the wireless companies. [Read more]
Tags: service
data
phone
customer
Frost & Sullivan Recognizes Apriso for Top Customer Value
2013-05-22 06:00:00| Industrial Newsroom - All News for Today
Apriso honored at Frost Sullivan’s Manufacturing Leadership Summit in Palm Beach, Florida, for delivering exceptional customer value through its FlexNet-based solutions<br /> <br /> LONG BEACH, CA – Apriso, the leading provider of global manufacturing software solutions, today announced its FlexNet product suite received Frost & Sullivan’s 2013 Customer Value Enhancement Award for Totally Integrated MES, North America. This award is a result of Frost & Sullivan's independent ...This story is related to the following:ServicesSearch for suppliers of: Process Optimization Software | Manufacturing Management & Product Life Cycle Management Software |
Eriez Offers Free Reference Manuals, Equipment Calculators and More to Enhance Customer Education
2013-05-22 06:00:00| Industrial Newsroom - All News for Today
Erie, PA – Eriez is making available a variety of free tools that help educate customers on an assortment of equipment. These tools are part of Eriez’ Orange University, a comprehensive educational resource that includes the company’s mobile training center, literature library, newsletters, magnet safety information, articles, Technical Center and more. The free tools are found at: <a ...
Tags: free
education
reference
customer
IQMS Customer Wins Manufacturer of the Year Award
2013-05-22 06:00:00| Industrial Newsroom - All News for Today
The Manufacturing Leadership Community recognized Nicolet Plastics, Inc. as its 2013 Manufacturer of the Year small enterprise; IQMS brings home special President’s Award<br /> <br /> PASO ROBLES, CALIF. – IQMS, a manufacturing ERP software and MES developer with an ongoing, proactive commitment to its product and relationships, today announced that Nicolet Plastics, Inc. received top honors as Manufacturer of the Year small enterprise by the Manufacturing Leadership Community, ...
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customer
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award
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