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Saab receives AUV62 AUV system contract from undisclosed customer
2013-06-04 01:00:00| Naval Technology
Saab has received a contract from an undisclosed customer for supply of its autonomous underwater vehicles systems (AUV), AUV62.
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Honeywell Gives A Glimpse Of Process Manufacturing's Future At Americas Customer Conference
2013-06-03 07:03:02| chemicalonline News Articles
The future of manufacturing, in terms of technology and the state of the workforce, will be the primary theme when HoneywellHON-1.23%hosts many of the world's most prominent manufacturers at its annual industrial customer conference June 16-22 in Phoenix
Tags: process
customer
future
conference
Customer Satisfaction Loyalty: People Have the Power in Their Hands
2013-06-02 19:32:44| AutomotiveDigest.com - Automotive Industry News
When it comes to customer satisfaction loyalty, your customers hold all of the power, and they hold it in the palm of their hand (or hands, if theyre on a tablet). There has been unbelievable, unprecedented adoption of smartphone technology, says Cynthia Cohen, founder and president of Strategic Mindshare. Speaking again at GAAS, Cohen impressed [...]The Article Customer Satisfaction Loyalty: People Have the Power in Their Hands appeared first on Automotive Digest.
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Retailers Must Deliver on Customer Service and Experience to Compete with Online Merchants
2013-05-31 18:18:00| National Real Estate Investor
Steve Jones Its easy for brick-and-mortar retailers competing with online retailers to feel like they are pushing a boulder up a mountain in todays web-driven economy. read more
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Customer Service Tracking Means Tracking Those You Serve
2013-05-31 15:33:29| AutomotiveDigest.com - Automotive Industry News
In todays fast-paced world, it is amazing how easily we can lose track of customers, making the need for customer service tracking even more important. And when we finally realize, "Boy, its been a while since Bob was in," it often is too late. We have lost Bob to another shop, and we wonder, "How did that happen" What is a good number for visit frequency in your shop today with the longer mileage intervals between oil changes? The good old standby number was four times a year, with oil changes being scheduled for every three months and 3,000 miles. With todays ever-increasing intervals between oil changes, we need to see our customers more often to ensure we are properly taking care of their needs and maintaining their cars. A few shop management systems out there will allow you to run a report to see just what your visit frequency is. However, a large percentage of the shop management systems do not have that function. Chris Frederick, CEO of the Automotive Training Institute, writes for SearchAutoParts.com and advises dealers on tracking customer frequency and other ways to improve customer retention in the Service Department. [Read more]The Article Customer Service Tracking Means Tracking Those You Serve appeared first on Automotive Digest.
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