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Global Support Engineer Shift Lead
2019-11-04 18:17:05| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Global Support Engineer Shift Lead United States Manassas, Virginia ROLE DESCRIPTION SUMMARY The Global Lead Support Engineer plays a critical role in managing the entire end to end operational lifecycle of SESs customer services and infrastructure. You will work collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. You are responsible for Incident management, reporting, process implementation and compliance as well as mentoring and training Global Support Engineers to the highest level to support multiple technologies and services in a consistent and measurable fashion. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Manage a team of engineers to support our global customers services and infrastructure using monitoring control systems on a 24 x 7 basis Ensure Change and Incident Management processes are followed by the team members Manage training and competency matrix to ensure the teams ability to support multiple technologies, processes and services Implement career roadmaps with a goal to develop measurable talent to the business Promote a proactive, rather than reactive culture within the team and the organization Drive and promote accountability within the team using a factbased approach to measure successes and failures with the ability to accept accountability and learn from mistakes to drive change Drive industry best practice process compliance, consistency and advocacy across the team as well as the entire organization to drive continual service improvements Working with the business to develop, enforce and maintain Customer Service Level Agreements SLAs Collaborate and communicate with multiple groups, functions and vendors to align processes and procedures to ensure smooth integrations and interfaces between the organization COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive QUALIFICATION EXPERIENCE Bachelors degree in Satellite Communications Systems, Information Systems, Computer Sciences or similar field required education can be substituted for experience Minimum of 7 years of experience in Satellite or Network Operation Center Experience of supporting large complex global networks to multiple global customers Must have demonstrated project management skills, with the ability to manage multiple priorities Understanding of telecommunications satellite technologies and systems required Ability to work 12hour rotating shift schedule, nights, weekends, and holidays required ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: support
global
lead
shift
Engineer, Station Support
2019-11-04 18:17:05| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, Station Support United States Hawley, Pennsylvania Your Job As a Station Support Engineer you will be responsible for implementation and operational support for ground systems and processes utilized to enable SESs spacecraft deploymentoperations as well as service delivery to SES customers. And other tasks as directed by Senior Engineer and Management. Your Responsibilities Systems and platforms to include analysis, design, specify, implement and enhance the TTC and Teleport Communications Systems, Ground Control Monitoring Systems that SES needs to fulfill their mission. This includes the successful deployment of e.g. SOC infrastructure, TTC and Baseband systems, ranging and inorbit systems as well as fixed and mobile teleport infrastructure for payload signal uplinks or related IFRF measurement systems as directed by Senior Engineer Participate in specification of station technical requirements Attend customerfacing project planning meetings as a Hawley station representative Review and update systems documentation, test procedures and training manuals as directed by Senior Engineer Support assembly and verification of system performance Provide local platform configuration support Deliver clear, concise, timely and constructive technical guidance and cooperative support to peerscustomers in and outside the company for specific established ground engineering fields Is able and willing to integrated into an international environment, to travel internationally and to communicate with international peers and customers Your Competencies Basic operating system knowledge MS, Linux, Unix, Sun Basic network, IP platform, and satellite communication integration and configuration skills Have and show sound analytical skills, innovative mind, coordination priority setting facility, problem solving, project time management, critical tasktactical related decision making, vendor relation skills and diplomatic skills as well as the ability to provide practical conclusions Is flexible, reliable and able to deliver successfully ground solutions globally with minimum supervision Excellent communication and interpersonal skills both oral and written High level of integrity and work ethic Ability to identify and clearly communicate the need for change and solve problems Ability to display strong customercentric behaviors professionalism and positive attitude at all times Ability to work in a culturally diverse organization Complete assigned Hawley station projects on time, to spec and on budget Your Profile Minimum Associates degree Engineering, Technology, Computer Science, etc. or equivalent experience required Minimum 3 years Satellite Communications experience Proficiency in English required proficiency in other languages is highly desirable US citizen or permanent resident Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: support
station
engineer
support engineer
Engineer, Facilities Support
2019-10-15 12:17:10| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Engineer, Facilities Support United States Manassas, Virginia Your Job In this role, you will provide Facilities Engineering support through the planning, coordination, design, implementation, maintenance, and documentation on our Manassasbased facility infrastructure. You will be responsible for providing stationwide technical support for all teleport operation, installation, and maintenance processes at the Manassas facilities. Also, as required, you will be asked to provide Station support through the planning, design, implementation, and configuration of Manassas Ground Operations systems and infrastructure. Your Responsibilities Plan, coordinate, and budget activities concerned with the construction and maintenance of structures, facilities and systems. Participates in the conceptual development of projects from organization, scheduling, and implementation Coordinate the activities of thirdparty mechanics, installers, and repairers Perform or coordinate thirdparty work to keep machines, mechanical equipment, or the structure of an establishment in repair. Activities may involve pipe fitting, insulation, machining, carpentry, repairing electrical or mechanical equipment, installing, aligning, and balancing new equipment, and repairing buildings, floors, or stairs Install or repair cables or wires used in electrical power or distribution systems Coordinate the installation or repair activities of thirdparty heating, central air conditioning, or refrigeration system vendors Apply principles of civil engineering in planning, designing, and overseeing construction and maintenance of structures and facilities under the direction of engineering staff Promote worksite safety by applying knowledge of industrial processes, mechanics, and industrial health and safety laws Prepare wiring diagrams and layout drawings used for installation and repair of electrical equipment Provide 247 oncall support to the Network Operations Center on rotational basis Provide local program management oversight Perform maintenance of all station RF, IF and baseband equipment as assigned Operate, maintain, install, test, and configure all station RF, IF and baseband equipment Maintain accurate station block and level drawings Provide operational support to PMOCL2 and NOC in trouble resolution as required Respond to station alarms being monitored by MC System Your Competencies Excellent communication and interpersonal skills both oral and written Demonstrated ability to work in a culturally diverse organization Excellent written and oral communication skills, in English Effective communication and presentation skills in working with both technical and nontechnical support staff Demonstrated performance as a reliable team player Very strong project management skills Highly focused attention to detail Ability to work under pressure and achieve deadlines Your Profile US Citizen or Green Card holder Associate degree, Technician Degree, Trade School, or equivalent combination of experienceeducation Current Electricians license VA certification preferred Minimum 3 years facilities civil, mechanical, and electrical technical experience 35 years facilities implementation and coordination oversight experience At least 3 years satellite communication technical experience 3 years minimum teleport earth station experience Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. For more information on SES, click here. Apply HERE
Tags: support
facilities
engineer
support engineer
Software Support Engineer
2019-10-07 17:15:24| Space-careers.com Jobs RSS
Position Reference 110 You will have the opportunity to be responsible for the maintenance and development of software tools for managing a large number 350 of research and development activities over their whole life cycle. Tasks and Activities The scope of work will include Development and maintenance of TIAapplications that gather, analyse and present programmatic data associated with research and development activities contracts. Development and maintenance of new software tools according to TIA wide needs. Migration of existing applications to a common application environment. Development and maintenance of application documentation including user guides and software developmentmaintenance documentation. User training, including preparation of training materials. Resolution of technical issues raised by application users. Management of software change requests and software updates in a timely manner with minimal user disruption. Provide inputs to management reports. Follow the relevant and applicable ISO procedures and security directives. Maintain the required level of confidentiality and security as defined in the ESA Security Directives. Contribute to harmonisation of tools, SWdevelopment and procedure in TIA, actively exchange knowledge with team members andor other IT professionals in ESA and especially within the TIA domain. Skills and Experience The following skills and experience are mandatory You have a relevant university degree or equivalent qualification and experience in software development for business management applications. You have knowledge and at least five years of practical experience in developing web applications. Thorough knowledge of Microsoft Office applications, including VBA scripting. You have the following soft skills communication, problem solving, results orientation, teamwork, customer focus, planning organisation. The following skills would be highly desirable You have technical knowledge and experience of the following technologies would be a distinct advantage Microsoft SharePoint, SOA, SQL, HTTPHTTPS Protocol, REST, Email Protocols, LDAP, Unix CLI, HTML, CSS, JAVA 7, Javascript. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 29102019. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: support
software
engineer
software engineer
Software Support Engineer
2019-10-07 11:15:39| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for a Software Support Engineer to support our customer in the United Kingdom. Software Support Engineer Key Tasks and Responsibilities As part of the Space Segment Section, you will have the following responsibilities Development and maintenance of TIAapplications that gather, analyse, and present programmatic data associated with research and development activities Development and maintenance of new software tools according to TIA wide needs Migration of existing application to a common application environment Development and maintenance of application documentation User training, including preparation of training materials Resolution of technical issues raised by application users Management of software change requests and software updates in a timely manner with minimal user disruption Provide inputs to management reports Follow the relevant and applicable ISO procedures and security directives Maintain the required level of confidentiality and security as defined in the ESA Security Directives Contribute to harmonisation of tools, SWdevelopment and procedure in TIA, actively exchange knowledge with team members andor other IT professionals in ESA and especially within the TIA domain. Skills Experience You will have the following qualifications and relevant experience Relevant university degree or equivalent qualification and experience in software development for business management applications At least five years of practical experience in developing web applications Technical knowledge and experience in the following technologies is an asset Microsoft SharePoint, SOA, SQL, HTTPHTTPS Protocol, REST, Email Protocols, LDAP, UNIX CLI, HTML, CSS, JAVA 7, Javascript Thorough knowledge of Microsoft Office applications, including VBA scripting Fluency in English is mandatory knowledge of another European language is an advantage. This job is located in Harwell. We welcome applicants who are available as soon as possible. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Chiara Grossardi at jobshespace.com, quoting job UK4192 before 23Oct19. An exciting and dynamic international working environment awaits you!
Tags: support
software
engineer
software engineer
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