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Tag: support engineer
Electrical Ground Support Equipment EGSE Space Engineer
2018-07-04 17:39:19| Space-careers.com Jobs RSS
As a global leader in Engineering and RD services ERD, Altran offers its clients a new way to innovate by developing the products and services of tomorrow. Altran works alongside its clients on every link in the value chain of their project, from conception to industrialization. For over thirty years, the Group has provided its expertise to key players in the Aerospace and Defence. For a new and challenging project, we are searching for an Engineer with academic background and experience in System Engineering field. Your role will involve... Evaluation of requirements for the EGSE in cooperation with the system engineering department Design and definition of EGSE Establishment of validation plan DDVPlan Report to the customer within milestone reviews Support the procurement process, mainly for technical issues Preparation of specifications Participation in reviews with the suppliers Involvement in the acceptance process Planning and execution of system acceptance and system integration Training of AIT personnel for EGSE usage We are looking for somebody with... A degree in electrical engineering, aerospace technology, physics or comparable qualification Some years of experience in satellite AIT or EGSE use Knowledge of ECSS standards for testing and verification of software and hardware Knowledge of Space Craft Checkout Systems CCS, preferably running under SCOS 2000 Version 3.1 TOPE, is an asset Experience in EGSE validation High motivation and commitment to the project Used to tough project targets and challenges Welldeveloped communication skills and handson mentality Excellent conceptual and analytical skills Fluency in spoken and written English.
Tags: support
equipment
space
ground
Software Development and Support Engineer for Space Aplications
2018-07-02 16:27:35| Space-careers.com Jobs RSS
Position Reference 121 RHEA Group is currently recruiting a Software Engineer to support our Ground Segment Solutions and MOIS team in both RHEA Group and ESOC premises in Darmstadt, Germany. RHEA Groups MOIS product is an integrated set of software tools for spacecraft test and mission operation procedure preparation and execution. It is used by ESA on all current and upcoming missions and is also provided as a commercial product to the space industry.. The software is used for more than 80 satellites. The Ground Segment Solutions team also provides developments in the area of satellite ground segment and operations for different customers in the space industry. Tasks and Activities As a Software Development and Support Engineer, your envisaged tasks and activities include Software development activities for applications and tools in the frame of RHEAs space projects. Providing high quality technical user support to various spacecraft project and mission teams at ESA ESOC. Taking ownership of technical issues, and working closely with the Development Team to resolve more advanced issues where necessary Implementing missionspecific enhancements to the Rheas software products. Ensuring timely bug fixes and communication to customers such as ESA. Developing new capabilities and functionalities for the evolution of RHEAs software products. You will be working closely with Rheas Development Team in Darmstadt on a number of major software enhancements that aim to widen the scope of our Software products and integrate the latest technologies. Skills and Experience The following skills and experience are mandatory University degree in Software Engineering or equivalent. At least 2 years of demonstrated experience in software engineering more specifically, requirements analysis, system analysis and design and development, database SQL and XML design, web services, user interface design. Experience in technical document writing notably, user requirements, design documentation, and test documentation. Strong knowledge of objectoriented and serviceoriented design techniques. Required experience using JAVA VB6 Eclipse MS Windows environment registry, COM, etc. Software Configuration Management SCM systems e.g. SubVersion, Mercuria and Git Desired experience using MS Office and MS Office development macros, interop XML, WSDL Linux Software product support and maintenance experience. A clientoriented, dynamic and proactive attitude and a willingness to provide user interaction and support. Excellent communications skills, with very good written and spoken English. Proven ability to work within a team. Previous experience working within the space sector will be advantageous. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEA Groups Recruitment team at careersrheagroup.com no later than 31072018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.
Tags: support
software
development
space
Mission Operations Coordination and Management Support Engineer 1815036
2018-06-28 01:28:02| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESRIN in Frascati, Italy. Mission Operations Coordination and Management Support 1815036 Job Description We are looking for a Mission Operations Coordination and Management Support Engineer to support our customer, the European Space Agency, at ESRIN. The selected candidate will support the PDGS Operations Manager with in depth technical coordination of all aspects of the Third Party Missions TPM PDGS aspects, including routine operations, evolution projects and relationship with third parties and mission bodies. The tasks will include End to end monitoring of the TPM PDGSs performance Monitor and control incidents trends, risks, etc. and ensure incidents resolution across the TPM PDGSs according to the service levels and quality standards agreed with the different operations teamsservices. Ensure adequate anomaly root cause analysis and problem resolution. Support the PDGS Operations Manager with the generation of weeklymonthlyquarterly management and operational reporting taking inputs from the various services and systems Responsible for operational endtoend coordination among common services, TPMspecific services and thirdparty actors Responsible for overall configuration and documentation management within the TPM PDGSs Ensure, in collaboration with the various operations teamsservices, optimisation of TPM PDGS resources, identify potential bottlenecks and propose resource upgrades when necessary. Contribute to the optimisation of endtoend processes and improvement of service efficiency. Contribute to the improvement of the TPM PDGSs and the adaptation to product and usage evolution e.g. by proposing architecture or application changes Responsible towards the TPM mission manager of EarthNet budget dispatching to scientific projects and TPM specific projects coordination, if delegated by the PDGS Operations Manager Required Skills and Experience University degree or equivalent qualification in a technical discipline, preferably in Earth Observation or Computer Science. Experience on Payload Data Ground segment architecture andor operations. Capacity to acquire In depth technical understanding and knowledge of PDGS systems overall architecture, data flows, interfaces, dependencies in a limited time Experience with configuration management, change control and release management Proactiveness, good communication skills, team player Results oriented Capacity to work autonomously Capacity to generate good documentation. Fluent in English. Strong project management skills and experience Ability to complete complex tasks with minimal guidance and to work and cooperate with others. Experienceknowledge on serviceoperations best practices, management and processes. Ability to coordinate end to end activities and teams Ability to take ownership and manage end to end problems. At least 5 years of working experience in the area of PDGS operations of ESA missions or representativesimilar environment. Work Location ESRIN, Frascati, Italy Dates Application Deadline Start of Work Mid July 2018 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in Italy. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline Learn more about us in Facebook
Tags: support
management
operations
mission
Network Support Engineer
2018-06-06 11:25:51| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities For our activities in ESOC, we are currently looking for a Network Support Engineer. The position is related to the maintenance and operation of an operational communications infrastructure involving a network of 1,200 servers and clients. As part of the team of communications specialists, the Network Support Engineer is responsible for the following 1. LAN support of the onsite local area networkground stations. 2. WAN support of the wide area network connecting to sites all over the world via leased and dial up lines. 3. Network services, security services FirewallsIDS, voice services, and Network Timing Protocol support. The successful applicant will focus hisher activities on the following Provide 2nd line support for all elements in the ESA Operational Network. Use the electronic trouble ticket system to record all detected faults and change requests, recording all events leading to resolution within the targets defined in the Service Level Agreements. Liaise with 1st and 3rd line support groups in speedy resolution of incidents and problems. Organise and carry out routine installation of equipment into all areas to a standard to ensure target reliability is met. Perform preventative maintenance in accordance with procedures. Perform patching in wiring centres and user areas to provide end user connectivity. Provide cross support in a constructive manner to other parties in support of WAN andor LAN incidentsproblems. Provide extended cover automatically when critical faults remain open at the end of the day. Produce punctually and accurate reports and statistics on all activities. Create and maintain Knowledge and Configuration Databases of the whole of ESAs Operational communications infrastructure. Administer and keep up to date the IP address database for subnets under CFS responsibility using QIP DNS andor other tools. Provide the 1st line support team with operational procedures, handover documentation and training for newor enhanced systems. Work closely with engineering to familiarise the team with new systems, ensure adequate handover, sparing, training and documentation to both 1st and 2nd line. Ensure outages are minimised by system implementation standards, sparing and procedures. Actively participate in recommending technical and procedural improvements to the benefit of the service. Preparation, support and implementation of planned and scheduled changes. Ensuring service interruptions are minimised during planned activities. Adhere to current site procedures technical, environmental, safety and security. Ideal candidate The successful candidate shall meet the following requirements Proven experience of systems, routine and contingency procedures within a large multiplatform communications environment, particularly using Cisco routing and switching equipment and firewalls. CISCO CCNA required, CCNP is an advantage. Current LAN and Routing technologies protocols STP, HSRP, OSPF, BGP, VRFs. FirewallIDS technologies. Cisco ASA. Current Cisco Enterprise Switches and Routers, Network Sniffers Wireshark. Cisco Prime, Ciso LMS, QIP DNS, Cisco CSM, HP NNMi. Experience with Cisco ACI would be an advantage. Organisational and time management, report writing, and strong service ethic. Strong interpersonal skills, selfmotivation and the ability to work in a team are very important. Good analytical skills and incident resolution skills. Knowledge of IT Service Management processes and good practice such as ITIL, in particular in the areas of incident, problem and change management. PC literacy MS Professional Office Products, Visio, Lotus Note. Very good command of English with proven drafting ability, knowledge of German a plus. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
Tags: support
network
engineer
support engineer
Business Applications Support Engineer
2018-05-28 10:26:02| Space-careers.com Jobs RSS
Are you techsavvy? Love working with service providers and 3rd party suppliers to meet business needs? Enjoy monitoring services spotting peaks, patterns and trends? Interested in supporting the full lifecycle of business software and Infrastructure? Curious about how Gsuit will impact on Airbus Defence and Space? Then this is the role for you! As a Business Applications Support Engineer you will be facilitating and monitoring the supply of business applications and mobile phones to the company. This will include being in contact with the suppliers, spotting peaks and patterns that may impact on Airbus and being in contact with Users. You will be joining the Unified Communications Service Delivery team based in Stevenage and as part of the bigger IM department. Information Management IM delivers the expertise, technology and equipment for Airbus Space and Aerospace products We make it fly! IM is transforming and evolving but, we need even more talented people who can make a real difference to how we support, enable and deliver a diverse range of technological solutions and services to our customers. As part of our transformation the new operating model is oriented around multifunctional, agile teams working with the business and developing our digital capabilities. What does this mean for you? A role in IM is an opportunity for you to grow and to develop your career in a progressive and innovative environment. Our people the teams they work in and the values embedded in IM, are driving this change and you could be part of that too. The successful candidate will need to gain UK Security Clearance in order to undertake related work in accordance with business needs. Manage 3rd party suppliers to deliver, maintain and support our business software IPTDM Telephony, Video Conferencing, Jabber, Webex and mobile Provide escalation point for issues raised by Airbus Defence and Space Act as local point of contact for end user community Direct the resolution of all operational problems and coordinate all providers involved Ensure Service Level Agreement SLA are met Challenge 3rd party suppliers on request management for day to day and local activity. Access and monitor remedy, analyse raw data, control suppliers quality and integrity Support UK Service Delivery Manager to drive local complain, escalation and crisis Coordinate deployment for Video including related infrastructure Capacity for servers, users, new buildings etc Manage Video Conference rooms, spare and stocks Identify project resources and build project organization. Support the design, validation and implementation of improvement plans together with all services providers Provide local support in each UK site whenever necessaryThis role will suit someone with some technical background who has conducted IT support or who has supported business applications like Jabber, Skype, Telephony or WebEx. Previous Technology, Business to Business, support Experience managing service providers or 3rd party suppliers An understanding of Networking and Infrastructure A passion working with technical and nontechnical users A curious mind and an enjoyment of getting down to the root cause of an issue An interest in Process Management or Project Management. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Tags: business
support
applications
engineer
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