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Junior Field Support Technician

2017-10-06 15:12:17| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Fixed term contract for 3 months. Main responsibilities For our activities at the European Space Operations Centre ESAESOC in Darmstadt, Germany, we are looking to recruit a temporary Junior Field Support Technician to work on the ESA Corporate IT contract for the duration of 3 months. The ESA Corporate IT contract provides support to all ESOC users in the areas of supporting the desktop infrastructure and in the provision, maintenance and problem solving for laptops, desktops, shared file storage, network connectivity, network printing and email to all ESA users. In addition, the group provides telephony support, fixed and mobile, and video conference support. The user community is a permanent one and has around 800 users. Due to the increased workload in the groups manning, we are seeking to recruit a Junior Field Support Technician on a 3 months temporary basis. The successful candidate will assist the group members with the more mundane aspects of the groups operation. These tasks will include, but will not be restricted to Imaging laptops and desktops in preparation for their deployment Troubleshooting and fixing network printer problems Simple problem solving at the users desktop IT Asset Database management Stock management. Ideal candidate This role offers someone new to the area of desktop support an ideal opportunity to develop hisher skills in a fast moving and busy environment. Enthusiasm, good human interfacing skills, a willingness to learn and a genuine desire to help users are all prerequisites for the role, more than any technical background, although, of course, that would be an advantage. Please note that the closing date for applications is on 12102017 Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Tags: support field junior technician

 

Changing Culture Could Combat Technician Shortage

2017-09-25 17:12:26| Waste Age

Working with schools and embracing the next generation are ways to find and keep new, qualified technicians.

Tags: culture changing combat technician

 
 

ICT Technician

2017-09-08 11:11:07| Space-careers.com Jobs RSS

ICT Technician Client and Location For one of our main customers ESAESTEC, we are currently looking for an ICT Technician who will provide IT support to the Corporate Business Process Management Office onsite at ESTEC. Tasks and Responsibilities Support the IT Department Information Systems Division in management of IT Projects Provide administrative and technical support of the IT systems which support IT projects Perform PMO tasks of validation of IT Projects in terms of structure, adherence to QMS standards, and conformance with appropriate project management methodologies and best practices Contribute to project control and reporting activities minutes of meeting, project stage boundaries, project schedules, costs, and status reports Coordinate the workforce planning, cost reporting, and risk management across the IS Division Provide business and data analysis support to projects as required Construct bespoke database, reporting, and information management solutions as required to support the additional management reporting needs of the Division Continuous monitoring and maintenance of Division workforce planning and risks. Experience and education In depth experience of project management methodologies PRINCE2, Agile, SCRUM, Kanban Excellent communication skills written, interpersonal, negotiation and telephone communications are crucial Capability to train and explain issues to users over the phone and email, and to maintain clear communication with the Head of Division on all tasks and projects Sense of initiative and ability to work independently and manage multiple tasks simultaneously High proficiency with data analysis, IT system setup, administration, support, and development High senses of rigour, proactive attitude to solving problems Service orientation A very good working knowledge of spoken and written English is essential. About ATG Europe Today, ATG is recognized as a leading provider of specialized engineering, scientific and technical services to the European Aerospace, High Tech and Offshore industry. Our headquarters is located in Noordwijk, The Netherlands and we have subsidiaries in Germany and the UK. ATG People is the key player in delivering highly educated personnel for RD environments throughout Europe. We are continually recruiting experienced Engineers for exciting, full time positions based at our customers. As an ATG Engineer, you will be working on very diverse missions and assignments. This opens up unique opportunities to be engaged in innovative projects and challenging you to perform to high standards and utilizing the full extent of your professional knowledge. We need you to complement our super star team! Interested? Submit your CV and personal details through our website or send your application directly to recruitmentatgeurope.com.

Tags: ict technician

 

ICT Support Technician ESTEC

2017-08-31 10:11:16| Space-careers.com Jobs RSS

ICT Support Technician ESTEC, Ref no 17 14575 Terma The hightech and innovative Terma Group develops products and systems for defence, nondefence and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, ESAESTEC, we are seeking to recruit an experienced ICT Support Technician to work at ESTEC in Noordwijk, The Netherlands. Responsibilities You will be assigned to ESAESTECs Corporate Business Process Management Office within the Directorate of Internal Services. Reporting to the Corporate Business Process Manager, the ICT Technician is involved in the corporate supervision of IT related corporate processes. Heshe will support IT corporate processes evolution and rationalisation. In particular, the postholder will carry out the following specific duties Administration of the Microsoft System Center Configuration Manager SCCM processes for all corporate devices Contributing to improve SCCM processes to comply with corporate policies Contribute to the improvement of other corporate tools e.g. Identity Management, Active Directory Support the analysis of the corporate ticketing system to identify areas of improvement. This is a full time position located at ESTEC, Noordwijk, The Netherlands. The requested start of work is October 2017. Qualifications Competencies The successful candidate will have A Bachelors level Degree in Information Technology or equivalent diploma from a recognised institution A broad knowledge of IT service management principles Minimum of 6 years of relevant professional working experience Knowledge of ESA IT policies and regulations is highly desirable A proven capability of performing tasks in a fully autonomous way An aptitude for effective communication and collaboration in an international and challenging environment Proven team management experience is considered an asset Proven SCCM working experience is considered an asset. Fluency in English is mandatory knowledge of another European language is an asset. What can Terma Offer? At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Working in an inspiring advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Financial support and advice on relocation if applicable Recruitment is depending on successful selection by the customer. Additional information To ensure that your application will reach us and is properly processed please apply through the Apply link below. Include an uptodate Curriculum Vitae and a Cover Letter highlighting your background and expertise as well as earliest date of availability. For further information, please contact Mr. Simon Mills by telephone 31 6 2326 2398 or by email smiterma.com. Closing date September 17th 2017 Please note the following Legal Security requirements Applicants must hold all appropriate permits to work in the EU. Applicants are required to provide a copy of their IDpassport and degreehigher education certificate. Terma will validate the certificate with the issuing authority. A Certificate of Good Conduct or equivalent will be applied for at commencement of employment.

Tags: support ict technician support technician

 

ICT Support Technician

2017-08-31 10:11:16| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities Reporting to the Corporate Business Process Manager, the ITC Support Technician is involved in the corporate supervision of IT related corporate processes. Heshe will support IT corporate processes evolution and rationalisation. In particular, the candidate will carry out the following specific duties Administration of the SCCM processes for all corporate devices Contributing to improve SCCM processes to comply with corporate policies Contribute to the improvement of other corporate tools e.g. Identity management, active directory Support the analysis of the corporate ticketing system to identify areas of improvement. Support the IT Department Information Systems Division in management of IT Projects. Provide administrative and technical support of the IT systems which support IT projects. Perform PMO tasks of validation of IT Projects in terms of structure, adherence to QMS standards, and conformance with appropriate project management methodologies and best practices Contribute to project control and reporting activities minutes of meeting, project stage boundaries, project schedules, costs, and status reports Coordinate the workforce planning, cost reporting, and risk management across the IS Division Provide business and data analysis support to projects as required Construct bespoke database, reporting, and information management solutions as required to support the additional management reporting needs of the Division Continuous monitoring and maintenance of Division workforce planning and risks. Ideal candidate The candidate should have a Technical degree BSc. Diploma or equivalent from a recognised Institution or equivalent with minimum of 6 years of relevant professional working experience along with the following A broad knowledge of IT service management principles Knowledge of ESA IT policies and regulations A proven capability of performing tasks in a fully autonomous way An aptitude for effective communication and collaboration in an international and challenging environment Should have in depth experience of project management methodologies PRINCE2, Agile, SCRUM, Kanban Excellent communication skills written, interpersonal, negotiation and telephone communications are crucial Capability to train and explain issues to users over the phone and email, and to maintain clear communication with the Head of Division on all tasks and projects Sense of initiative and ability to work independently and manage multiple tasks simultaneously High proficiency with data analysis, IT system setup, administration, support, and development High senses of rigour, proactive attitude to solving problems Service orientation A very good working knowledge of spoken and written English is essential Proven team management experience is considered an asset Proven SCCM working experience is considered an asset. Please note that the closing date for the applications is on 13092017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Tags: support ict technician support technician

 

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