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Tag: support
Kratos to support US Naval Surface Warfare Centers Port Hueneme division
2016-03-15 01:00:00| Naval Technology
Kratos Defense & Security Solutions' Defense & Rocket Support Services (DRSS) division has been contracted by the US Naval Surface Warfare Center to provide technical support on a range of experimental, test and other support missions.
Tags: support
port
surface
division
PA and Safety Support Engineer mw
2016-03-14 19:06:57| Space-careers.com Jobs RSS
Vitrociset Belgium is currently looking for a Product Assurance and Safety Support Engineer who will be based at our customer ESOC. You can send your CV for this position at r.sasuvitrocisetbelgium.com Vitrociset Belgium, a Vitrociset Group company, can claim almost 30 years of experience in the field of space operations engineering activities, starting in 1982 with the European Space Agency. Today Vitrociset Belgium is the Corporate Groups center of gravity for the Space activities in central Europe. With the headquarter located in Belgium and permanent offices presence close to ESAs centers ESOC D, ESTEC NL and ESAC SP, the company offers you major opportunities at its many sites abroad, an international environment and assignment to prestigious clients ESA, CNES, EUMETSAT, ASTRIUM. Key Responsibilities Monitor the execution of the PA Plan Assist the Ground SegmentProject Manager in the identification and resolution of problems with respect to Quality Support the definition of PA requirements and plans in accordance with Directorate policies and to ensure the implementation of agreed procedures Monitor that all PA documentation and records related to the contracted work are maintained Perform, where required project internal and suppliers quality audits relating to the scope of the project Identify and help to resolve problems that may represent an unacceptable risk to Product Quality Attend Review Boards as applicable Organize the review and approval of project quality related documentation Review and approval of changes to project quality related documentation Facilitate the implementation of risk management within the project team Contribute to the disposition of nonconformances, anomalies and problems. Define the composition, call and chair the Nonconformance Review Board NRB. Initiate the marking, segregation as applicable and further treatment of failed items. Support Dependability analyses according to mission requirements. Drive the collection of lessons learned. Support critical operations and relevant simulations on console Identify PA requirements and activities in accordance with customer requirements and Directorate policies Quality Management System. For each mission produce, maintain and monitor the execution of the PA Plan. Organize the process and tools for ground and spacecraft anomalies. Call and lead Anomaly Review Boards for ground and spacecraft anomalies. Overview the disposition of anomalies and problems and provide relevant reporting. Organize the process and tools for both the compliance and the nonconformances to customer requirements. Call and lead Management Review Boards for nonconformances against customer requirements. Overview the disposition of nonconformances. Organize the process and tools for the configuration of the ground segment. Produce, maintain and monitor the execution of the configuration management plan. Call and lead the Configuration Control Board for ground configuration changes. Overview the disposition of changes and provide relevant reporting. Organize the process and tools for the risk management process. Produce and maintain the risk management plan. Call for regular assessment of project risks and provide relevant reporting. Support critical operations and relevant simulations on console in coordination with Flight Operations Director. Organize the process for management of the project documentation. Perform quality review of project documentation. Perform dependability analyses as requested by customer requirements. Monitor compliance to dependability targets during operations. Organize the process and tools for the lessons learned process. Requirements Masters degree or equivalent in a relevant discipline and at least 4 years of PA experience Good interpersonal skills. Good written and oral English. Ability to participate and chair meetings with multinational environment. Ability to work in a matrix oriented organization reporting to both Project PA responsible and the functional PA organization without continuous supervision. Please be advised that by submitting your CV or other content to us, you agree to the administration, processing and storage of any personal data for the purposes of recruitment processes. The agreement covers the processing of personal data by Vitrociset Belgium even after finishing the recruitment process to submit further proposals for employment and may be revoked at any time. Come and join us! More information at httpwwww.vitrocisetbelgium.com Send us your CV now at r.sasuvitrocisetbelgium.com
Tags: support
safety
engineer
mw
US footwear makers set out support for TPP
2016-03-14 15:29:00| Daily apparel & textile news and comment - from just-style.com
A group of leading US domestic footwear producers has voiced its support for the Trans-Pacific Partnership (TPP) agreement, believing the trade pact would strengthen their domestic manufacturing facilities.
Tags: set
support
makers
footwear
Junior Field Support Technician
2016-03-14 13:06:54| Space-careers.com Jobs RSS
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business. For our activities in ESTEC, we are currently looking for a Junior Field Support Technician. Tasks and Responsibilities As successful candidate you will be responsible for the following PC 2nd level call support for simple cases on PC printing, incident and problem handling Inventory and asset tracking, status updates Support new PC installations revocations breakfix Provision of Mobility Packs and tokens, updating tracking database Interface with Service Desk on call resolution status, reporting. Printer Support printer installations revocations breakfix Perform preventive maintenance on printers Perform reactive maintenance on personal printers, respecting relevant SLAs Interface with printer maintenance supplier on maintenance schedules Perform preventive maintenance on printers. Service Desk Answer 50700 calls, emails and user visits, creating Remedy Incident Reports accurately Assign Incident tickets to available technicians Manage the recording and delivery of small items, documented in Remedy tickets Ensure Remedy tickets with statusPending are monitored, and user progress information made available Advise the Lead Technician or Service Manager concerning Remedy tickets in danger of breaching their SLA target. Service definition of SIM card management SIM card activation, revocation, transfer and change of profile requests by interfacing with the telco providers Delivery to end user Incident management through onsite support or by interfacing with the telco providers Management of the ongoing purchase orders committed by ESA to the telco providers for what concerns SIM, mobile devices, accessories Follow up deliveries by interfacing with the telco providers Ticket updating Asset Management Stock Management Monthly and on demand service reporting PIN and PUK management Installation and activation of SIM on enduser device HW break and fix interface with Telco provider. Requirements Familiar with BMC Remedy Familiarity with corporate purchasing practices, control record keeping Good interpersonal skills in English Familiarity with the use of Windows PCs, Apple laptops, phones tablets, and other smart phones Experience in local onsite desktop support for one to two years in large organisation more than 1000 Users Experience in working as part of a team on a customer premises is mandatory Escalation handling and rapid response to critical incidentsissues Knowledge of the Microsoft Office 2010 suite Knowledge of Lotus Notes client configuration and support Experience with PolyCom video conferencing systems maintenance and support a plus Good working knowledge of ITIL processes certification a plus. Application procedure Important All applicants must hold a current valid work permit for the Netherlands or be EU nationals. Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. If not, your application will remain in our database and can be matched against future openings. You can also login at any time to apply to additional positions. If you are interested in this vacancy, and think you have the skills and experience required, please apply via the relevant link available in our corporate careers website httpwww.serco.comcareersindex.asp Position Junior Field Support Technician Reference N016ESTECITI213 Application closing date 25032015 Start date April 2016 If you are not yet registered with Serco we advise you to register your details by adding your details and attaching your CV via httpswww.amris.comsercoalertssignupform.php For additional information about Serco Group please consult our website www.serco.com For additional information about Serco Europe please consult our website www.serco.comeurope For additional information about ESTEC, please consult httpwww.esa.intAboutUsESTEC
Tags: support
field
junior
technician
DVEO Announces H.265/HEVC Support Across Entire Streaming Product Line
2016-03-14 11:31:09| Industrial Newsroom - All News for Today
San Diego, California - DVEO, a trusted supplier to leading broadcasters, Telco TV/OTT and cable operators around the world, is now one of the fastest-growing large scale video compression and transcoding companies while also remaining independent. It has focused on encoding and transcoding on multi-core Intel...
Tags: support
line
product
entire
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