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Data Centre Support Engineer

2017-07-13 12:10:59| Space-careers.com Jobs RSS

In order to cope with the growing demand for effective IT infrastructure and services provision, a new data centre has been put into operation. This new facility also allows consolidating the various server rooms into one, centrally managed data centre. Within a data centre environment it is important to develop a holistic strategy and management approach to the data centre. This will enable the owner of the facility to effectively deliver reliability, economic, utilisation and environmental benefits. In line with the IT Departments initiative to provide and harmonise the wide data centre infrastructure and capacity management, your main tasks will be to ensure the effective daytoday data centre management. Tasks and Activities The scope of work is divided in 3 parts Data Centre Management Ensure all deployments are installed to applicable internal, manufacture and industry standards. Provide smart hands problem solving support server reboots, backups, visual inspections etc. Monitor and followup the data centre routine activities, including coordinating of changes and incidents. Perform compliance and risk analysis of data centre activities and manage escalations Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed Make post implementation reviews and lessonslearnt analysis Perform the continuous evaluation of processes and coordination activities looking for improvements Analyse interlock and dependencies between processes Detect on a regular basis any missing procedures and update when needed Data Collection and Documentation using a DCIM tool based on open source software. Populate the DCIM tool with the necessary. A reasonable effort shall be made to capture all data for each device and supporting EM infrastructures. Device data shall be captured for each device, rackmounted or freestanding. Keep the data inside the DCIM tool always accurate, ensuring that all existing DCIM records are updated following any changes made and that documentation is also kept up to date for all processes Data Centre Consolidation and Optimisation To support the Data Centre Manager in consolidation of various server rooms into one facility. Achieve this task in the most efficient way possible Minimising the impact on IT service consolidation, move of existing services to the ESA Virtual Environment ESACloud and decommissioning of obsolete components. Skills and Experience Hold a relevant technical qualification in the field of IT Systems or Network Engineering ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset Experience in the management, operation and maintenance of critical data center IT systems and understands the full range of ME equipment in a modern critical data center environment At least 5 years experience with service delivery and management in the areas of Data Centers and Data Centre Infrastructure Management Passive IT Infrastructures, Data Cabling Plants Server, Storage and Networking Infrastructures Professional and strategic approach to management of works and projects Analytical skills to interpret client requirements and produce desired results Ability to work under pressure Customer focused and respectful to promote healthy working relationship Promotes high level of team working and development of team spirit Sound knowledge of all aspects of Health Safety How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 17082017 Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: support data centre engineer

 

Cloud Support Engineer

2017-07-13 10:11:47| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position involves the responsibilities to be carried out under the following three main areas On boarding and Support to end users Provide technical support to the HIF adoption teams and new users on the esacloud service portfolio and advise which service best suits the customer needs Provide support to customers to DeployCreate vApps VMs either using goesacloud or vCloud Director interface based on agreed customer needs from public catalogue templates or provided media files upon request Provide support to customers or their providers to install applications within dedicated VMs or containers Configure and modify VApp network settings based on customer needs Restart VMs vApps in cooperation with end user after incidents which resulted in a cloud platform unavailability Modify VM resources not configurable through the goesacloud interface. Administrative support to the goesacloud interface Monitor and manage the goesacloud infrastructure Support and update Operating System and app Templates Take over the role of organisation administrator for the vCloud Director organisations supporting goesacloud 06 and 09 Perform organisation capacity management and performance management using tool vCenter Operations as well as OBS monthly report which outlines capacity performance of the managed organisation. Expansion of the goesacloud service Agile expansion of the goesacloud platform to cover additional services as they become available, such as BaaS NetBackup, Object Storage Isilon Storage and Disaster Recovery Zerto Develop PoCs based on open source tools for new or improved services Expand the service portfolio to include managed operating system service. Ideal candidate The candidate should have at least 5 years experience with service delivery in the areas of Servers hardware, operating systems, Virtualisation services, Security and a relevant educational background in Software Engineering Understanding of cloud infrastructures and technologies Experience on Automation and DevOps tools, e.g. Ansible Software development, python, golang, and shell scripting Demonstrated use Web development technologies, both backend and front end Administrative experience of Operating Systems, Windows, Red Hat, SLES Management of orchestrators and container technologies e.g. Docker, Swarm, Kubernetes and open shift Independent with the ability to use own initiative Ability to work under pressure with tight deadlines Strong focus on customer service. Please note that the closing date for applications is on 15082017. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 60,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Tags: support engineer cloud support engineer

 
 

Software Product Assurance Support Engineer

2016-11-03 11:04:29| Space-careers.com Jobs RSS

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application Relocation assistance provided, if applicable. Main responsibilities You will have the following tasks and responsibilities Contribute the establishing of the programmatic and technical software PA requirements within the framework of the ESA Software policy Evaluate Contractors plans, technical specifications and efforts proposed for the execution of SW PA programme Monitor and evaluate SW PA analyses, reports and technical notes Participation to project reviews, meetings, Configuration Control Boards, nonconformance Review Boards and Software Review Boards Prepare design tradeoffs, analyses and reports using metrics to support project decisions Participate to software product evaluations and process assessments Establish and maintain databases to track NCRs, RFWs, action items etc. as required. Ideal candidate You should have a Masters degree in software engineering or computer science with background on space Engineering, at least 4 years of relevant professional work experience and the following Familiarity with space product assurance practices together with a good working knowledge of appropriate working tools Practical experience in applying ECSS SW standards Knowledge and proven experience in Configuration management of complex systems Knowledge and proven experience in Software engineering and PA in critical applications. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 80,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you

Tags: support software product assurance

 

EGOSCC Integration and Validation Support Engineer mw

2016-10-28 18:04:08| Space-careers.com Jobs RSS

Vitrociset Belgium, a Vitrociset Group company, can claim almost 30 years of experience in the field of space operations engineering activities, starting in 1982 with the European Space Agency. Today Vitrociset Belgium is the Corporate Groups center of gravity for the Space activities in central Europe. With the headquarter located in Belgium and permanent offices presence close to ESAs centers ESOC D, ESTEC NL and ESAC SP, the company offers you major opportunities at its many sites abroad, an international environment and assignment to prestigious clients ESA, CNES, EUMETSAT, ASTRIUM. Start date 01.01.2017 Location Offsite with access to ESOC technical facilities as necessary Please send your application to Ms Roxana Sasu at r.sasuvitrocisetbelgium.com Deadline 04.112016 Key Responsibilities Contribute to the definition of the System Development Environment SDE requirementsprocesses related to the build, integration, installation and deployment of EGOSCC applications Collection of technical requirements with SDE service providers for the setup of the EGOSCC integration and validation environment Definition, setup and management of the EGOSCC build, integration and validation environment Definition and management of the EGOSCC reference configurations and tailoring data Definition and management of system level integration and validation test scenarios Definition and management of automated integration processes covering build, installation, deployment of EGOSCC applications Development of custom adapters and test doubles supporting the progressive integration and validation of EGSCC Integration Releases and associated EGOSCC product releases Progressive definition, setup and execution of system level validation scenarios of EGSCC Integration Releases and associated EGOSCC product releases Troubleshooting of problems identified in the course of the integration and validation activities The following service areas shall be covered EGSCC Integration Releases forming the basis for EGOSCC applications EGOSCC Applications MICONYSCC core, MICONYSCC full, TEVALISCC, GSMCCC Note EGOSCC Applications are going to be developed and integrated during the EGSCC development project itself, thus the EGOSCC Integration and Validation Team will cover a progressively increasing scope, starting from the EGSCC Integration Releases up to complete EGOSCC Applications. Requirements Master degree or equivalent in a scientific discipline Excellent knowledge of the Java language Concrete understanding of the principles of component based software engineering Good working knowledge of the following Java frameworks OSGi, Blueprint, Pax Exam, Maven. Good working knowledge of the Eclipse development environment Prior knowledge of the EGSCC is highly desirable Prior knowledge of the ESOC systems in particular Mission Control System and Ground Station Monitoring and Control System is desirable. Ability to understand and accurately predict behavior of complex systems Wellorganised, able to prioritise and manage several activities in parallel Familiarity with the relevant ground data systems applications and associated test environment Familiarity with scripting languages e.g. Groovy Familiarity with continuous integration activities and tooling Experience in working in a team Familiarity with the ESOC working environment and Quality Management System QMS Knowledge of satellite or ground operations, or nonspace operational environments Availability Date 01.01.2017 Please be advised that by submitting your CV or other content to us, you agree to the administration, processing and storage of any personal data for the purposes of recruitment processes. The agreement covers the processing of personal data by Vitrociset Belgium even after finishing the recruitment process to submit further proposals for employment and may be revoked at any time. Come and join us! More information at httpwwww.vitrocisetbelgium.com

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G2G System Security Engineer, support to the Galileo Project

2016-10-26 19:03:54| Space-careers.com Jobs RSS

Vitrociset Belgium, a Vitrociset Group company, can claim almost 30 years of experience in the field of space operations engineering activities, starting in 1982 with the European Space Agency. Today Vitrociset Belgium is the Corporate Groups center of gravity for the Space activities in central Europe. With the headquarter located in Belgium and permanent offices presence close to ESAs centers ESOC D, ESTEC NL and ESAC SP, the company has a strong and permanent interaction with the stateoftheart space technology and ESA programs. Please send your application to Ms Roxana Sasu at r.sasuvitrocisetbelgium.com Deadline 06.11.2016 Key Responsibilities Coordination of all system security activities associated to the Galileo Second Generation G2G, in liaison with the G2G System Engineering Team, Establishing the System Security Baseline for the Galileo Second Generation inline with the Mission Level Security Requirements MRDSSRS, Definition of the Security Architecture for G2G Defining and Followingup the security activities performed by the System Support Contractor, Performing the security tradeoff to improve the System security robustness and the Public Regulated Service PRS with respect to the Galileo first generation, Performing and maintaining the System Security Risk analysis for G2G, Proposing an incremental implementation of the G2G security baseline within the Galileo Programme, Acting as the coChairman of the System Technical Board where the technical changes are discussed and approved Participating to ESA and EU working groups dealing with space security matters, and in particular with the Galileo Security Board Working Groups, when Galileo Second Generation topics are addressed Requirements Experience in System and Security Engineering Satellite Navigation Fluency in English, both in speech and writing, with excellent communication, reporting and presentation skills Selfmotivation, ability to work in international teams distributed throughout Europe Desirable Requirements Experience dealing with security components and environments Capability for travelling within Europe The ability to multitask efficiently working on multiple activities, multiple subsystems and if applicable multiple missions simultaneously. Special Requirements Demonstrated Experience related to GNSS System with more than 5 years of demonstrated experience working in System and Security Engineering. Tools Experience MS Office Tools Word, PowerPoint, Excel, MS Project, VISIO, DOORS requirements management MODAF Tools Modelling The appointment is subject to the selected candidate having or obtaining personal security clearance from hisher national security authority. Come and join us! More information at httpwwww.vitrocisetbelgium.com

Tags: support system project security

 

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