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Tag: service engineer
Galileo System and Service Operations Engineer mf
2015-10-23 14:06:33| Space-careers.com Jobs RSS
Galileo System and Service Operations Engineer mf Ref. No. 159625.3 Terma The hightech and innovative Terma Group develops products and systems for defense, nondefense and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, ESAESTEC, we are seeking an experienced Galileo System and Service Operations Engineer, to work within the Galileo Project Office at ESTEC, Nordwijk, The Netherlands. Galileo is Europes global navigation satellite system, which will provide a highly accurate global positioning service under civilian control. The Galileo system is currently being brought into operation, with the constellation of orbiting satellites becoming established. The ESA Galileo Project Office, based at ESTEC, The Netherlands, oversees the overall programme and ensures that the various elements of the Galileo system are in place ready to support Galileo services. In this position you will be assigned to the System and Flight Operations Unit of the Galileo Operations Procurement Service Division and will report to the Head of System and Flight Operations Section. Responsibilities As an Galileo System and Service Operations Engineer you will be assigned to the System and Flight Operations Unit of the Galileo Operations Procurement Service Division and will report to the Head of System and Flight Operations Section. Tasks will include the following Maintain and upgrade the Operations Service project documentation, including MOCD, OSRD in order to accommodate the parallel operations and deployment of new infrastructure, and the preparation for the service provision phase Identify the required Operational Improvements based on Operational experience and trend analysis results Interface the System design experts to ensure that the system functionalities and performances fulfil the mission objectives and operability requirements for all the expected System Builds Support GPO on the interactions with GSA on the definition of the operational aspects required for the Service Provision Support the enhancing of operational planning processes and operational interfaces Active participation to Engineering Boards and System and Segments Working Groups Active participation to Galileo System Project Reviews and coordination of the interaction between the operations team and the System Team Follow the definition and implementation of the overall Service KPIs to be applied to Galileo during the Initial Service Validation and Provision phases, and coordinate the technical definition, implementation and validation of the specific operational KPIs Support the preparation and validating the operational procedures for interfacing with the external service providers Manage the Operational Interfaces with the Service Centres, and the delivery of the agreed products OSM, OSP, ORSI, etc, also in the frame of the Galileo Early Services Organization of OSMBs and coordination of the LTP preparation ensuring that the OSMB outcomes are properly taken into account and flown down also at MTP level Management of Planning Requests affecting service provision and Service related incidents analysis investigation Organization and chair of the Service Anomaly Review Boards for the investigation of planned and unplanned outages affecting the service availability and reporting of the analysis results as input to the NAGU process Attendance of Anomaly Review Boards and Configuration Control Board following in particular the technical issues related to Services provision Support the achievement of Operations readiness for GALILEO Services Provision Development in collaboration with the G2G Project Experts the definition of the G2G services This is a full time located at ESTEC, the Netherlands, with frequent travelling to other Galileo locations to follow other test campaigns, infrastructure deployment, project reviews or progress meetings. The requested start of work is December 2015. Qualifications Competencies Applicants shall have an university degree, in a relevant discipline or other suitable qualification. Skills Significant experience in position for operations engineering, operations preparation and execution Familiar with Spacecraft and Ground Segment subsystem knowledge Fluency in English, both in speech and writing Able to work independently Experience with management tasks Familiarity with the ESTEC environment Some experience dealing with external interfaces The ability to multitask efficiently working on multiple activities Significant experience in position for operations engineering, operations preparation and execution, with some experience in management tasks A proven experience in in a commercialindustrial environment is required Experience related to developments in the Galileo project GIOVE, IOV, FOC will be considered an asset Other skills In view of the complex interaction with numerous entities, candidates should have good communication skills and the capability to work in a complex environment with complex task. Good practical and analytical skills are also required. What can Terma offer At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Challenges in advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Recruitment is depending on successful selection by the customer. Additional information For further information, please contact Mr. Kevin Davies by telephone 49 6151 860050 or by email terma.determa.com. To ensure that your application will reach us and is properly processed we would prefer that you apply through the link httpswww.epos.dkREKTermaJoblistShowJobOffer.aspx?dbaliasEposRECTermalangenjobOfferEntityId740joblistId1 with a Cover Letter explaining your background and expertise, as well as your earliest date of availability, and a uptodate Curriculum Vitae. Closing date November 04th, 2015 Please note that applicants must hold all appropriate documentation and permits to work in Europe. Terma develops products and systems for defense, civilian authorities, and security applications, including command and control systems, radar systems, selfprotection systems for vessels and aircraft, space technology, and advanced aerostructures for the aircraft industry. Terma is headquartered in Aarhus, Denmark, and maintains international subsidiaries and operations in The Netherlands, Germany, India, Singapore, and the U.S. Sign up for Termas newsletter here or follow Terma to remain updated on our news and events
Tags: service
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Engineer, Customer Service Delivery
2015-09-29 17:05:38| Space-careers.com Jobs RSS
Engineer, Customer Service Delivery Ref SES0669 Region Europe Location Luxembourg Betzdorf Company SES Category Other Engineering Technical Position Staff Published 20150923 Context The Engineer, Customer Service Delivery is responsible for the day to day management of Consumer Broadband and Enterprise VSAT platforms. The incumbent shall provide Level 2 support to the Multimedia Network Operations Centre MNOC and technical assistance to SES sales and commercial teams. Reporting to the General Manager, Multimedia Network Operations the incumbent is responsible for tracking and resolving operational and engineering issues that affect SES managed services such as AstraConnect. Role responsibilities include advanced platform configuration and resource planning. The incumbent will be responsible for tracking and resolving interference incidents related to services under their responsibility. This is not a shift position but the incumbent will be required to provide rotational oncall support and, in exceptional circumstances, may need to cover shift absences. Responsibilities Take ownership of and resolve medium and long term issues that affect customers services In concert with the commercial teams, develop a strong relationship with key customers acting as a point of contact for escalated SES trouble tickets Support IP production networks under the responsibility of MNOCSD liaising with network and ground engineers when necessary Assist MNOC controllers in the detection and resolution of service affecting RF interference events Manage the integration of new platform infrastructure and upgrades to existing systems Participate in and contribute to the next generation NOCNMS project Carry out site acceptance tests SAT for IP platforms installed in Betzdorf Plan and coordinate system administration activities Provide advanced technical support to customers as and when required Carry a mobile telephone for emergency contact according to a predefined schedule. Experience Qualifications Advanced technical knowledge of IP networks and server systems Linux Proven track record in IP platform management and troubleshooting Very good knowledge of satellite communications techniques Very high level of and operational awareness and ability to work independently Ability to schedule and coordinate complex operational tasks Ability to create and deliver training and certification material Ability to prioritise tasks and work effectively under stress Strong customer focus and attention to detail Good written and oral communications skills Ability to work as a team member and in a supervisory role Technical Degree in IT andor Telecommunications BAC 3 Minimum of 4 years experience as a Senior MNOC controller or related position Minimum of 8 years working experience in the field of Information Technology, Communications Systems and IP networks Advanced knowledge of Satellite based IP platforms and associated systems Careful planning and execution of configuration changes Rapid and effective fault resolution Ability to maintain strong relationships with internal and external stakeholders Produce high quality and accurate operational reports Innovate to develop working environment Deliver tangible improvements to systems under personal responsibility. Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to General Manager, Customer Service Operations Apply for this Job online
Tags: service
customer
delivery
customer service
Galileo Service Performance Engineer
2015-09-07 11:05:15| Space-careers.com Jobs RSS
RHEA is currently recruiting a Galileo Service Performance Engineer for our client based in Prague, CZ. Tasks and Activities The scope of work will include i. Supporting the technical follow up of the Galileo Reference Centre GRC service providers, regarding the implementation of the monitoring capabilities for the different Galileo services, and the definition of the associated reporting ii. Supporting the validation of the GRC monitoring capabilities e.g. with respect to the Timing and Geodetic Validation Facility iii. Reviewing the performance reports made available to the GSA from the GRC and the GSOp and analysing potential inconsistencies or discrepancies and proposing ways forward iv. Supporting the definition and followup of specific campaignbased service performance analyses. Skills and Experience The following skills and experience are mandatory University degree in an Engineering discipline At least 4 years project experience in a minimum of 2 projects with a project value of at least 20M each in space programmes At least 4 years of technical experience in the field of space and ground segment development programmes gained by direct involvement in such programmes satellite navigation, including Space Based Augmentation Systems and geostationary satellites spacetoground interfaces At least level C1 in English understanding, writing and speaking The following skills would be highly desirable At least 2 years of technical experience in system integration, space and ground segment procurement and operations gained through direct involvement in at least two separate space projects. How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 18092015. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of SECRET or above. About RHEA RHEA is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT, NATO and Airbus Defence Space.
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performance
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galileo
Data Ingestion and Retrieval Service Engineer Copernicus Sentinel3
2015-06-19 12:04:38| Space-careers.com Jobs RSS
With 1.700 employees worldwide, the CS Group is a leading IT company in France and in Germany, and a prime contractor in designing, integrating and operating mission critical systems. It has now been over 30 years that comprehensive CS solutions for space systems and applications, both on the ground and in space, have been part and parcel of this odyssey. Our German activities grow at fast pace and to face our costumers high level expectations and needs, we are looking for talented profiles having relevant experience in Space systems and applications. This is an opportunity for a motivated and experienced engineer to work for our EUMETSAT customer within a new and interesting space mission. The Engineer shall support the Operations of Copernicus related missions with respect to EUMETSA T s Data Centre Archive and the related ondemand data access services to users, required e.g. for calibration, training support or data visualisation purposes. In addition to this it is expected that the Engineer is contributing to the enhancement of the offered data services resulting from new User Requirements, User Feedback and continuous service improvement tasks. HeShe shall be part of the Data Centre Operations Team in the User Support and Climate Service Division USC in the EUMETSA T Operations and Services to Users Department. PROFILE The following skills and experience are mandatory University degree in a relevant discipline. Operational experience, ideally gained in ground segment operations. Experience in testing and tools. Good knowledge of standards, conventions and formats used for Earth Observation EO Satellite data. Hands on experience with EO data formats such as NetCDF and ideally GRIB or BUFR At least 2 years experience in using the UNIX operating system. At least 2 years programming experience in shell script andor Perl. At least 2 years experience in using XML, XSL and associated Tools. Users support experience. The following skills would be highly desirable Earth Observational Data visualisation tools. Archiving and storage technologies. Software development experience in the area of Java, JavaScript, GUis and Web technologies. TASKS EXPERIENCE You shall support the ondemand data access services to users required for calibration, training support or data visualisation purposes. In addition to this it is expected that you will contribute to the enhancement of the data service offering resulting from new User Requirements, User Feedback and continuous service improvement. The scope of work will include Performing the analysis and reporting of anomalies observed in the facility and in executing the operational tasks. Acceptance testing and operational validation of new upgrades and enhancements prior to release. Analysis and handling of related user enquiries and user requests received from the Helpdesk. Maintenance and updating of Data Centre documentation user guides, format guides, operational procedures, technical notes, etc. Support to the configuration of the Archive, Retrieval and Data Access Infrastructure. Support to the regular monitoring of the service performance. Support to the Archive reporting. Support to the development of the NetCDF product formats and the CF metadata standard. Provision of conceptsprototypes to support service developments in the Data Centre. How to apply Please consider the following points before applying Please submit your complete application documents in English. An attached cover letter should mention your availability and salary expectations. Interested applicants should submit their CV to marina.ludwigcssystems.de with CC to francoisxavier.laffontcs.fr with the job title. Due to new work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you hold all appropriate documentation and permits to work in Europe. Closing date 08 July 2015 interviews in week 31 Start SeptOct 2015
Tags: service
data
engineer
retrieval
Data Ingestion and Retrieval Service Engineer MF
2015-06-13 12:04:04| Space-careers.com Jobs RSS
Data Ingestion and Retrieval Service Engineer MF Telespazio VEGA Deutschland has been supporting the European Space Industry for over 30 years, including ESA, DLR, EUMETSAT and CNES. This is a regular opportunity for an experienced Engineer to work in the domain of satellite operations operations preparations either in our premises in Darmstadt Eumetsat. The Consultant shall support the Operations of Copernicus related missions with respect to EUMETSA Ts Data Centre Archive and the related ondemand data access services to users, required e.g. for calibration, training support or data visualisation purposes. In addition to this it is expected that the Consultant is contributing to the enhancement of the offered data services resulting from new User Requirements, User Feedback and continuous service improvement tasks. HeShe shall be part of the Data Centre Operations Team in the User Support and Climate Service Division USC in the EUMETSA T Operations and Services to Users Department. RESPONSIBILITIESDUTIES Performing the analysis and reporting of anomalies observed in the facility and in executing the operational tasks Acceptance testing and operational validation of new upgrades and enhancements prior to release Analysis and handling of related user enquiries and user requests received from the EUMETSAT Helpdesk Maintenance and updating of Data Centre documentation user guides, format guides, operational procedures, technical notes, etc Support to the configuration of the Archive, Retrieval and Data Access Infrastructure Support to the regular monitoring of the service performance Support to the Archive reporting Support to the development of the NetCDF product formats and the CF metadata standard Provision of conceptsprototypes to support service developments in the EUMETSAT Data Centre QUALIFICATIONSEXPERIENCE In addition to having a University degree in a relevant discipline, the Consultant shall have experience of the following Operational experience, ideally gained in ground segment operations. Experience in testing and tools. Good knowledge of standards, conventions and formats used for Earth Observation EO Satellite data. Hands on experience with EO data formats such as NetCDF and ideally GRIB or BUFR At least 2 years experience in using the UNIX operating system. At least 2 years programming experience in shell script andor Perl. At least 2 years experience in using XML, XSL and associated Tools. Users support experience. Furthermore, it would be a distinct advantage for the Consultant to have experience with some of the following Earth Observational Data visualisation tools. Archiving and storage technologies. Software development experience in the area of Java, JavaScript, GUis and Web technologies. The Consultant shall be able to conduct all activities in an orderly and disciplined manner, shall be able to work calmly and correctly under stress and must be able to work with the minimum of supervision. Fluency in English is mandatory and a working knowledge of French would be an advantage, together with good communication skills. BENEFITS Competitive salary plus a comprehensive benefits package including 30 days holiday, generous training possibilities and Telespazio VEGA Deutschland pension scheme is offered to the successful candidate. APPLICATION You are looking for a challenging position in a very interesting, international environment? Then you should send your detailed application preferably online with your availability and current salary status.
Tags: service
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